Can not access Viber messages, photos & videos after making restore from iTunes backup

Hello Viber Team,
I have sent several help requests about my Viber issue but I did not receive any reply from anyone at viber's support team.
It's highly seems the new viber app v5.1 which released on November 18, 2014 for iOS devices has a bug which deletes all messages and call logs once the app is updated to the new version. Because it requires for re-activation of already active viber account (as a new user) which causes this issue.
As mentioned in viber website, the only effective method to restore in-app viber data is to restore from either iCloud or iTunes backup. I've tried both methods while I had backup from my viber messages in both backups. But after iphone is restored the app, on the first attempt to open the viber app, it crashes and deletes all messages and a popup window appears which asks for re-activation (while the account has already been actived) and I did NOT deactivated or NOT deleted before doing restore).
I have also reviewed the other people's feedbacks in AppStore and it seems that I'm not the only person encountering with this technical issue. I'm using iPhone 5S with iOS 7.1.2 and tried at least 10 times to retrieve my viber messages by backup restore, and not sure if the device's 64bit SoC has anything to cause this problem.
Please inform me to find a solution for this disaster issue, or at least let me know if you're acknowledged and are analyzing the issue to provide a fix in your next update.
Thank you.

First, restoring from a backup you made AFTER messing with restrictions isn;t going to help you. Doing so will put the problem right back on your phone. So unless you have an earlier backup - you may not - you will have to restore as a new device.
Second, don't know where you buy your cables but an Apple lightning cable is $19 direct from Apple. Sometimes they're cheaper if you buy from Amazon or other online retailers. And even less if you buy a reputable third-party cable (never buy off brand!).
finally, a new cable does not necessarily mean it works, though that would be unusual. First try resetting your iPhone. This will work even if it's in recovery mode. Simultaneously press and hold the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears. Try again to see if the problem persists.
If that works, your good to go. If not, report back. But again, remember, restoring that backup will place the restrictions back on your iPhone.

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I am working against the deadline and i am sweating now. From past few days i have been working on a problem and now its the time to shout out.
I have an application (let's call it "APP") and i have a "PerformanceStatistics" MBean written for APP. I also have a Singleton Data class (let's call it "SDATA") which provides some data for the MBean to access and calculate some application runtime stuff. Thus during the application startup and then in the application lifecysle, i will be adding data to the SDATA instance.So, this SDATA instance always has the data.
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http://www.theserverside.com/discussions/thread.tss?thread_id=12194
http://www.jguru.com/faq/view.jsp?EID=1051835
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