Can not activate 3g iPhone "We could not complete your iTunes Store request
I am unable to activate my new 3g iPhone. The AT&T store said they could not get to itunes either it was down. I had to activate at home. Now I can not even use my new 3g iPhone
I get the message
"We could not complete your iTunes Store request. The Network connection timed out." My internet connection is fine. I have spoke to original iPhone users and they can not connect in fact one has a bricked phone that can not be used right now.
Anyone have any ETA for when this will be resolved? I assume iTunes can not handle the load of all the users?
I just had the same problem - I was trying to upgrade, the phone went through all it's stuff, then couldn't connect to iTunes. Sounds like Apple is once again taken aback by user demand... huh.
I wish Apple would stop people from trying to update if they can't accommodate. I now have an unusable phone, and would have been happy to wait a few days to upgrade the software if I had known... should have guessed after all the trouble I had when I bought it last year, but I thought they would have learned!
Similar Messages
-
Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
-
Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?
Hi Laura-Wedders,
Thanks for visiting Apple Support Communities.
On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Jeremy -
We could not complete your iTunes Store request. The host is down - NOT iphone
Running 10.5.8 (Leopard) and keep getting this pop-up error on iTunes
We could not complete your iTunes Store request. The host is down. There was an error in the iTunes Store. Please try again later.
I'm running 10.5.8 Leopard on a G5 Quad Core PowerMac tower. Now I'm NOT even trying to access the iTunes Store - and it's more than just an annoyance - when the warning comes up it blocks out all local sharing until the error message is cleared away (which means manually going to the host computer that runs my iTunes for my home, clicking OK to make it go away, only to have it come back again.). I experienced the same issue on my other computer, a Mac Mini (Mid 2011) running Lion, so it's not the OS necessarily.
Now I poked around and this message has come up in the past, but only mentioned in iTunes discussions as it relates to use on the iPhone, NOT on desktop machines. If I log in as a 'test' other user the message disappears. I've trashed preferences, checked them and repaired them. I've even tried a clean install of a user to make it go away. That worked on the Lion machine but I'm not about to waste the HOURS it took to do it again. I also read that this could be the iTunes store thinking that there was some kind of purchase in queue at their end that you need to call in and have removed - a kind of "ghost purchase" if you will - and that cleared some people's problems. But again, not in desktops but in iPhones.
Anyone else have a suggestion how to get this ANNOYING error, that's not an error, to go away>I powered off the phone and reconnected with the same result. Is that what you meant?
-
Can anyone Help me with this message? We could not complete your itunes store request an uknown error occurred (-1201)?
You have to unplug your ipod and reload the page.
-
I keep getting this message in iTunes We could not complete your iTunes Store Request. An unknown error occurred (4002). What can I do to fix this? (I'm using iTunes 11.4(18) on my iMac running OSX 10.6.8 )
iTunes Error 4002 - http://wiki.answers.com/Q/How_do_you_solve_the_iTunes_error_4002 - toggle Genius
-
i rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)
can anyone help?I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental -
I get "We could not complete your iTunes Store request. An unknown error occurred (4002) Can any person help me with this on, please?
Turning off iTunes Match and Genius and then turning them back on appears to have worked for some people e.g.
https://discussions.apple.com/message/22059685#22059685
https://discussions.apple.com/message/18427550#18427550 -
Everytime i try to sign into my iTunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800B0101). What does this mean and how can i fix it?
Hello zabetnz
Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G. -
We could not complete your iTunes Store request. The network connection could not be established.
After receiving the above response, an additional error is displayed. We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later. I've received these responses for the past 3 hours. I'm also getting an error on my iPhone (Cannot connect to iTunes Store). Does anyone know what to do to resolve this issue? Thanks.
Been having this trouble all evening. I use iTunes Match at work so I can leave my external hard drive at home. As a guitar teacher, I rely on it for work. It's mildly comforting to see that others are experiencing this issue and that it's not a problem with my Macbook Pro. I hope Apple fixes this soon!
-
When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
Please can someone help. I keep on getting this when I try and buy a song or upgrade my iPhone aps. I have got the latest iTunes on my 15" MacBook Pro with OS X 10.8.5 (12F37). Last week I changed my password on //appleid.apple.com I could the access my account in iTunes. I have tried to log on to my account / view my account in itunes / buy a song and tried upgrading my apps, but I can't do anything now. it is frustrating. Please, please, please can someone help. :-)
Unsure if this will help anyone but I had the same problem with the message always coming up when I tried to login: "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
What I couldn't understand was that I could log into iTunes online, but not through the iTunes app, becoming very frustrated I went to drastic measures to get everything working again - although I found this post after I had success.
To add to the issue, my iPhone (4S - iOS7) was visible on iTunes (latest version), but some of my apps had failed to sync (showing grey on my iPhone and being unable to delete them), causing further issues and adding to my frustrations....which attributed to the drastic measures posted below.
(You may want to try following the above posts before following my method)
**** Apple support provided me with an email containing many links, all of which didn't really help me, but I'll post anyway, just incase they assist someone else:
"Dear Luke,
Thank you for writing to iTunes Store Customer Support, my name is Indra and I'll be assisting to you with your concern.
I understand that you are unable to login to your iTunes store account and getting message that the iTunes Store is temporarily unavailable. I can imagine you must be eager to access your account and I will do my best to resolve this issue.
Luke, as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
These articles have helped other Windows users resolve connection issues:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
How to create and configure user accounts in Windows XP
http://support.microsoft.com/kb/279783
Windows Vista: Create a user account
http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account
Windows 7: Create a user account
http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
Windows 8: Create a user account
http://windows.microsoft.com/en-us/windows-8/create-user-account
Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
I hope that the information provided above is helpful.
Thank you for contacting us and have a nice day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/"
But if the above doesn't work for you then you can follow my method...in the end, I perfomed the following actions which did work:
1). Uninstalled iTunes from my computer (via Control Panel > Programs & Features)
2). Located the iTunes folder containing media, Previous Libraries etc (normally located under your Music folder) and simply moved it to my desktop. (can't afford to delete)
3). Downloaded iTunes.
4). Plugged my iPhone into my laptop and moved all contents across to my desktop (photo's).
5). Restored my iPhone erasing ALL data (extreme but desperate measures were required) - you may want to back it up, but I personally didn't have anything that I couldn't afford to loose on it.
6). Set-up my iPhone (set language etc...) including iCloud, but did not plug it into my laptop.
7). Chose the following iPhone settings>
> iCloud - Contacts turned off
> Mail, Contacts, Calendars - iCloud Contacts turned off (same end result)
> iTunes & App Store - made sure I was logged in via Apple ID.
7). Closed Outlook.
8). Re-installed iTunes, saving it on the C:> default location.
9). Followed the normal iTunes install prompts, setting it up as new. (making sure I had NO apps or music - clean slate)
10). Plugged my iPhone into my laptop, waiting for it to appear as it normally does.
11). Checked for iOS updates and iTunes updates (all good)
12). Checked Sync Contacts with Outlook (opening Outlook at the same time) - Calendars I left to the iCloud
13). APPLY....once sync finally completed (this time SUCCESSFUL) I was able to click iTunes Store and LOG IN.....finally!
I probably didn't have to perform all 13 steps, but that's exactly what I did to get everything working again!
There is probably someone out there who will be able to explain why I couldn't login to iTunes, why many of my apps didn't load onto my iPhone correctly, why everything failed to sync and probably able to shorten the above 13 steps to a quick fix.... but for now, everything is finally working and my 48hrs of frustration has come to an stress free end! -
Could not complete your itunes store request. unknown error occurred (-4)
I synced my iPhone to my Macbook for the first time. When I connected the phone, iTunes opened and prompted me to login. I entered my Apple ID and password. Then, I synced my contacts and music to my phone.
Afterwards, I disconnected my phone from the computer and tried to download a free app. My phone prompted me to enter my apple username and password. I tried entering my Apple ID and password but access failed. So my first question is, is the Apple ID the same thing as an Apple account? Can I use it to login and download apps on iTunes?
Secondly, I tried creating an account on iTunes by selecting the button and an error message popped up. It said
'we could not complete your itunes store request. an unknown error occurred (-4). There was an error in the itunes store. please try again later.'
I'd love some help on this so I can start using my new phone =)I found out how to sign up!
-
"We could not complete your itunes store request"
So I noticed that when I search for an artist in the search bar and the albums come up, when I go to click on the album I get the message "We could not complete your itunes store request. The itunes store is temporarily unavailable. Please try again later". The weird thing is though is that if I click on an album on the itunes homepage it goes to the album completely fine. I have also noticed that it is only certain artists or albums too. For example, I was looking up some japanese artists (ones that I have bought the albums in the past) and the message popped up. Then when I went to a different type of artist I was able to go to the album just fine.
I am able to do everything else normally on the itunes store though. I am able to purchase songs even if it is from the albums where I get the message from and they download just fine. I also noticed that when I am on my iphone and I go to the artists that I got the message with, I am able to go to the albums just fine.
Also, when I went to the "check for updates" I got the message "Itunes update server could not be contacted. Please check your internet connection or try again later." There are no problems with my internet as far as I can tell.
My main concern is finding out if this is a problem with the itunes store itself or possibly my computer. I am extremely worried that it could possibly be a virus. I hope that someone will be able to help me with this!Hallo Niky
I have more or less the same problem on a Windows 7 PC: it started a few days ago for no apparent reason. It's not my internet connection, as a separate iTunes installation on a Mac works fine.
I'm running iTunes 10.6.2.25* on Windows 7 Ultimate. The mac is running the latest iTunes v12.
I've tried signing out, and also changing the country to another and back again to the UK.
One difference to Niky's description above is that if I go to Help > Check for updates it offers the dialog box to download v12.1.1, so that bit's working.
If I run the Diagnostics also from the Help menu, it passes.
Any suggestions gratefully received!
Jack
*Before anyone suggests upgrading the Windows iTunes to the latest, I'm reluctant to do so, as (as far as I know) v12 doesn't have the facility to open playlists in a separate window. This is a facility I use freqeuently to make it easier to maintain playlists. -
I subscribed to iTunes Match, but after the information is gathered about my iTunes library, i get an error message : "We could not complete your iTunes Store request. An unknown error occurred (4001). Try again later."
Can you help fix this error?Yesterday I went to settings in my iPhone, Music, turned iTunes Match to "Off". I then updated Match in iTunes and it worked! I don't know why, but it worked.
Maybe you are looking for
-
Movie clip stops playing for no reason
I am making a banner that has multiple movie clips sharing the same area, creating different rainbow effects when different areas (invisible buttons) are moused over. First of all I couldn't figure out if there was a way to have one invisible button
-
Autopay account fails to make payment after account changed on UNLIMITED DATA PLAN
Auto pay feature fails to make payments without any logical reason: About 7 months ago I changed my account using My Verizon webpage. It has repeatedly failed to make a payment, resulting in over-charges and Verizon imposing a cash-only status for
-
[SOLVED] Asus P8P67 Pro motherboard missing eth0
Hey everyone I'm setting up my new box and haven't got very far, this has to be the first time Arch hasn't automatically loaded the network driver on one of my boxes. As the title suggests, I have an Asus P8P67 Pro (Sandybridge) which has some intel
-
I'm not sure exactly where my question fits, so please let me know if I'm mis-posted, and where to repost if necessary. My question is, can any sort of "plug ins" be had for Photo Booth? I'm speaking of somethhing that adds more "effects" than the tw
-
Hi All I am executing an scenarino which is XI is putting a text file, in the SXMB_MONI i an getting following error kindly let me know how to fix this error: <?xml version="1.0" encoding="UTF-8" standalone="yes" ?> - <!-- Call Adapter --> - <SAP: