Can not activate new DSL account

Where can I get a new password for the internet. Have spent 4 hrs with oversea support with no result. They sent me a new modem figuring that would work. The activation software said there is an account for my phone line and asks for a password I do not have and then shuts off the internet. This has been going on for four days and am total;ly frustrated and wondering if its all worth it. Please help.
Bill

I am not sure, but please try something.
Try to go to http://activatemydsl.verizon.net/
Then if you can access that site, follow the directions.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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