Can not add a space in a fillable form field

I have a user that can not add a space in a fillable form field. They are using Adobe reader XI. Others can add the spaces needed to add data to the form fields. I have verified that Scroll log text is enabled. Any idea?

Apple released this article with troubleshooting steps that should solve the problem.
http://support.apple.com/kb/HT6545?viewlocale=en_US
Best.

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