Can not add intercom button to phone template in cucm 8.5

Question

For some reason I can not add the intercom button to phone template in cucm 8.5 

Answer 1

Hi Matthew,
You may be seeing this (it's older info);
Intercom Support for Cisco Unified IP Phones
Cisco Unified IP Phone Model
SCCP
7931
7941
7941G-GE
7942
7945
7961
7961G-GE
7962
7965
7970
7971
7975
You can check your version;
Intercom Support for Cisco Unified IP Phones
The list of devices that support the Intercom feature varies per version and device pack.
Use the Cisco Unified Reporting application to generate a complete list of devices that support the Intercom feature for a particular release and device pack. To do so, follow these steps:
1. Start Cisco Unified Reporting by using any of the methods that follow.
The system uses the Cisco Tomcat service to authenticate users before allowing access to the web application. You can access the application
–by choosing Cisco Unified Reporting in the Navigation menu in Cisco Unified Communications Manager Administration and clicking Go.
–by choosing File > Cisco Unified Reporting at the Cisco Unified Real Time Monitoring Tool (RTMT) menu.
–by entering https://:8443/cucreports/ and then entering your authorized username and password.
2. Click System Reports in the navigation bar.
3. In the list of reports that displays in the left column, click the Unified CM Phone Feature List option.
4. Click the Generate a new report link to generate a new report, or click the Unified CM Phone Feature List link if a report already exists.
5. To generate a report of all devices that support Intercom, choose these settings from the respective drop-down list boxes and click the Submit button:
Product: All
Feature: Intercom
The List Features pane displays a list of all devices that support the Intercom feature. You can click on the Up and Down arrows next to the column headers (Product or Protocol) to sort the list.
Cheers!
Rob