Can not add movie to itune

Hi,
  I just set up new itunes for ipod touch but i just can not add movie file (mp4) to library in itunes. Please help! Thanks so much!

Make sure you're looking for it in the Movies or TV Shows libraries, or do a search for it by name.
Did you check if the format is compatible with iTunes (QuickTime plays more formats if you have add-ons)?
"but when I open that file with itunes"
This statement confuses me as your point 1/ says you can't find it in iTunes.

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