Can not add movies to the iTunes Library

I have an iMAC running iTunes 10.4 on s install of Lion.  I have had this problem with previous versions of OS/X and iTunes. I have the exact same problem on Windows.
I just can not import a movie to the library.  I've used File>Import as well as drag&drop. In both cases, nothing happens; no message of any kind, no progress bar, nothing.  The movie is not copied.  I have tried multiple file types (avi, mp4, mv4 etc) with the same problem.  I can import music fine. Just no movies.
One time, a couple days ago, I used the drag and drop and worked; I have no idea why; Trying to import the same movie results in the same 'nothing happens'.
Any thoughts/suggestions on how to get this working?  It is so annoying that there is absolutely no message of any kind popping up anywhere to indicate what the heck is going on.
I'm guessing it may be something to do with unsupported file types. But why no message, and why it did work just a couple of days ago?
Thanks.

To address at least part of the problem, confirm is that the videos are in a format iTunes can accept and play. AVI is not one of them, for instance. See:
http://support.apple.com/kb/HT2729?viewlocale=en_US
Note that there are non-standard formats that still use the .mp4 file extension. iTunes supports only industry-standard MPEG-4 movies, not the offshoots created by some encoders such as Microsoft's.
Why a movie that worked previously is not working now, though, I don't know. Just to confirm, will that movie play in QuickTime Player?
Regards.

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