Can not answer calls 8/10 times

Hi,
    I am Running Win 8.1 and have a secondary account also (skype). When people call me i can not answer or decline. i have version 6.20.0.104. The person calling says that the call connects his side but can not hear anything. I call back and i have the dialing screen without ringing untill the call times out.
 I have tried with only 1 account open but it makes no difference.
I call back the third time or they call me and i can answer no problem but 8/10 times this happens with the 2/10 being answered first time.
I hope someone has some advice as its a real pain now.
Regards
AMICA_DAVID

I have this same problem... had couple of my staff of network engineers trying to resolve this over the course of several days... cleared all and anything to do with skype from my hard drive... program, registers, cache, hidden folder stuff, defrag, etc...  and it appeared fixed... but after about a week this same crap started again... no matter how many times i press the answer button it won't answer... until the caller hangs up and calls again... many times I have to engage control alt delete just to get the Skype ringer to shut off... funny that we don't seem to get any response from Microsoft on this issue... there was some critiptic funky stuff buried deep in some text strings we followed Microsoft's instructions on about 6 month ago, but did not work either... ever since Microsoft got their hands on Skype, its realiability has gone down (at least for our company)... too bad such a formerly great company is eroding so quickly.

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