Can not burn or read dvd/cd's on imac g4 flat panel

Hello
Just recently I am having a great deal of trouble burning dvd's or cd's. If I manage to get a dvd or cd to burn(which is very rare that I do manage to get them to burn) they will no longer mount on my computer after I have ejected them from the computer. I get the same result wether using toast or the Disk Utility. My local Apple reseller sugested the drive was ok but had a coruption in the software. So I did a full and complete wipe of the system and freshly re-installed teh whole system. I am still getting the same problem.
The error messages I'm getting are "medium error xxxxx" or can not calibrate lazer level.
I have cleaned the dvd drive and I have made sure all disks are clean before using.
So any help would be appreciated.

check out the screen I get when I hold command at startup, what does this mean? none of the keyboard buttons respond to this or the mouse, except the return key which brings me back to the grey screen hanging forever.
iMac g4 flat panel   Mac OS X (10.4.6)  

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