Can not connect laptop wireless

I have an Satellite A135-s4677 and I can not connect it to my router wireless. I just restored it to the out-of-box state and I can connect if I use a wired connection. But it wont connect wireless. I can get it set up all up the point were it ask you to label the location of the network it wont let me change it from unidentified to my home network. What's the problem?

Hello,
Try calling you internet service provider and have them set a new network account for the NB.

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