Can not connect to network - Roaming

Hi Guys,
My step dad has come back from Dubai and updated his Z10 in the UK and now cannot call people back in Dubai (UAE). Any suggestions?
Could it be that he updated his Z10 in the UK?  

Register it again to see if that helps. From the homescreen swipe down from the top and select Settings>About then change the drop-down menu to Network. Next, press the three dots in the lower right and register the phone.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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