Can not connect to the internet with an airport extreme,

Here is the setup. Motorola modem to airport extreme. Laptop and desktops all have airport cards installed. Cable provider is comcast. Here is the problem. Using the airport extreme, I can not get my homepage. All I get is a help page. If I disconnect the airport and hook up my old d-link wireless router, everything is fine. Called apple support, what a joke. they won't help until I pay another $100.00 bucks for applecare. Comcast says it is an apple problem. the thing that tweaks me the most is that I just shelled out $210.00 for a router that I can't get any support on. What a joke . Aside from my dissatisfaction with apple, anybody think they can help?

hello, i have had this problem twice with comcast. Once when i set up a new service in a new address and once when they confused my old servicewith my new service. This is both an Apple problem and a Comcast problem no matter what they say. I found after talking to both Apple and Comcast, that the easiest solution was to #1 make sure you have the latest firmware version for your airport. #2 unplug both modem and Airport. Wait a while then plug modem in first,, let it cycle, plug in Airport, let it cyce, then reboot your computer. If that failes try a soft reset of your airport base station by pushing the little button in the back. If that all failes call comcast and make sure your account isnt in a "regestration" phase. They can reset your modem from their end also. hope it helps. Good luck. They fixed my system twice so they should have no problem getting you fixed either.

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