Can not contact the server

Question

Only Acrobat.com and Adobe Media Player can not connect to
the internet through the Symantec Firewall. Every other application
work perfectly with the internet. Since both of these require Adobe
Air it seems that the issue is with how the internet connection is
made. Is there a particular protocol or port that is used?

Answer 1

I am using the latest Symantec Endpoint Protection and with
Network Threat Protection enabled it blocks both Acrobat.com and
Adobe Media Player. The raw data is below and shows the remote port
being 80 and the local port being 1582. I modified some of the data
before posting.
321584 3/6/2009 7:36:27 AM Blocked 15 Unknown TCP
www.adobe.com [192.150.18.101] Remote MAC 80 192.168.100.8 Local
MAC 1582 User Domain Default 2 3/6/2009 7:36:18 AM 3/6/2009 7:36:18
AM Block and log IP traffic
If I disable Network Protection they both work. The first
time I did get a message that I needed to do an update which I did
but that did not resolve the issue. Every other Adobe application
that I use seems to work fine.