Can not copy 8610
My 8610 printer prints from the computer command, but the touchscreen is completely dark ( no lights showing).
So I can not give it a command to copy or else. Also I can not turn the printer off.
Any suggestions. Thank you.
Hey there @achim78!
Thank you for posting on the HP Forums!
I would be happy to provide some suggestions regarding the blank screen and power issue on your Officejet 8610. The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues and quality issues.
It is possible the printer requires a firmware update. I was able to locate a firmware update on the HP website. Firmware is like the operating system or programming in the printer. If the printer requires a firmware update it may not work correctly. When installing a firmware update to the printer it is recommended that the printer is connected with a USB cable. Once the update is complete then you can remove the USB cable.
If you are still experiencing the issue I recommend taking a look at this document regarding The HP Printer Does Not Turn On or Respond When the Power Button is Pressed.
Pleas post back and let me know how everything works out!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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