Can not delete encrypted message in outlook 2013

I have outlook 2013 connected to our internal exchange server 2013. We have Microsoft Certificate Authority (Active Directory Certificate Service) Server in our company. All users have User Certificate for sign and encrypt email. I received many encrypted
message from other user in my company but I can not delete these message. when I was try to delete these message I receive "Unknown Error".

Hi,
For Encrypted emails, try Shift+Delete and choose Yes.
Regards,
Melon Chen
TechNet Community Support

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