Can not do anything on the app store ( need to update my payment method)
Ok, so i got my ipad about a year ago, and for the first three months, i have been using itunes cards to download stuff from the app store. Soon after this, i realised that since i dont really go out, it could be a bit of an inconvenience for me, so i decided to use my debit card instead. Things were great, until i reslised i had no money left on my account, which apple notifies you of by saying "your payment method has been declined". At first i was confused, but after trying to buy things from amazon and steam and getting the same error, i realised that i had no money. This is where the problem began. The fact that i couldnt buy apps didn't bother me, but what DID bother me was the fact that i couldn't update my apps, download free apps or even install apps i have already payed for without getting that **** error message. This lasted for a little while before i got more money on my account and it worked again. But that isn't the end of the story, about a week ago, i could no longer do anything on the app store without getting that error, EVENTHOUGH i have money on my account. I knew this because right after that error messaged popped up for the trillionth time, i brought a book from amazon with absolutely NO PROBLEMS.
I am so irritated. Fix this apple!
The security code is on the back of your credit card.
Similar Messages
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I downloaded the last update on my iPad and now I can not download from the apple store or iTunes. I just sits there and continues to act like it will but nothing happens. And then it times out and goes back to home screen. Have a 32 so have have plenty of room.
What would you advice I do? I purchased this iPad in dec 2013.Double tap your home button to bring up the most recently used apps.
You'll see the app icon below and a screen shot of the app page above.
With your finger swipe the app page above the app icon upwards to fully close the apps (you should do this regularly).
Now, reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings.
When your iPad comes back up, see if you can download again. -
I can't buy anything on the App Store but can get music and others
I can't buy anything on the App Store but can get music and others
Why not? We are not mind readers. What happens when trying to purchase content via iTunes?
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What does mzcommerce.credit balance mean? I can`t buy anything on the app store because I get this message?
Read more: What does mzcommerce.credit balance error mean on itouch? - Getting this message while trying to download apps all of the sudden :i just received the same error.. checked everything in my account and cant find anything wrong.. i have also been getting some weird imap.gmail server not found i looked through all the boards and nothing is working.. i just recently upgraded to ios 5 and thats when the issues started
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After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?
Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
I can't purchased anything from the App store..... HELP ME
I can't purchased anything from the App store, it keeps telling that there is a problem with the previous purchased and when I tried to re-enter the information , this message keep showing " your payment method was declined please use valid method" even though I've used it before . what can I do ? could anyone please help me?
ThanksEither that or you can just buy an iTunes card and put it on the account. I've have itunes account for a long time so maybe this plays a part in it but I don't have a CC tied to my account. I have the option to choose "none" and that's what I have it as. I used to have a card on there years ago but I removed it and never had to have another on it. Any purchases I make come from iTunes credits (iTunes card or credits I got from redeeming rewards).
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HT201365 I can't purchase anything from the App Store
Since my update to ios7 I can't purchase anything from the App Store? How do I fix this?
Tap Settings > General > Reset > Reset All Settings
Then restart your iPad.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, then swipe the slider to power off.
Then press and hold the Sleep/Wake button until the Apple logo appears.
Then try the App Store. -
I havent had any problems with my iPad2 until today. I cannot download anything from the app store or iTunes. Doesn't matter if it's a previously purchased app or a new one. Help???
I just get a message--- after a long wait where the app icon says "waiting" that I can't connect to iTunes.
Wifi signal is strong. All bars.Try these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
If this will not work, best to contact phone support.
http://support.apple.com/kb/HE57 -
Can't download anything from the app store
each time i try to download anything from the app store it says connection manager::invoke:: failed to find service connection url
HOLY CRAP!!!!
been going round this issues for hours....tried every fix i could find
phones and most of my pcs worked except 1, my main laptop.
i FIXED IT BY ENABLING GENIUS.!!!!!!!!!!
only on that laptop though.
try it.
i'm so happy right now.
not gonna turn it back off again yet cos while its working im not touching it again! -
I am trying to download a game from the app store to my apple but it turns up "Error en el App Store. Vuelve a intentarlo más tarde. (null)".
I am trying to download any other thing from the store and i can´t.
I would like that somebody could tell me if it is a problem of my computer or if it is an apple problem , and if i can do something to solve the problem.That cryptic error message might mean that the payment information in your account is invalid. Check with your credit-card issuer to see whether a charge was denied. If not, see below.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
After updating to ios 7, I have tried to update my apps and I can't. I press update and put my password in, the blue circle goes round, but in a few seconds, it stops and acts as if nothing happened in the first place.
Please help, as I can't play a game as it needs the new update!
Thank you.This has been happening to a few people right after upgrading. Just wait and give it some time and you will get the updates. The other thing you may see for a while is that there are updates available, which in fact, have already updated previously. THose go away magically on their own.
If you're feeling impatient, you could try to sign out of the App store from your Apple ID then sign back in. Not sure that's really helping anyone, but it may. -
Using IOS 6 on iPad 3 I now can't download anything from the App Store
I keep getting the message "Can't connect to the iTunes Store" when trying to download a new app, update or music. It never happened with IOS 5. Wi-fi is especially sloooow now also. Used to use both Chrome and Safari browsers, now only Safari works. The Facebook app worked for a few days and quit. Other apps that require web connection return a message telling me "unsupported device attempting connection". The new Siri doesn't work because it can't connect. I'm excited about spending all of that money for a dust collector. Yes, I have done restart, reset and restore.
Well, this did not work. I was able to use the App Store once then had the same problem again. It lets me sign in to my account, then when buying or updating the little circle spins forever.
I've run the combo update 6 times and only had it work once.
What else can I do?
Reinstall Snow Leopard?
Install Lion?
One weird thing, when I make a clone then reboot from the clone App Store works just fine. I can then clone it back to my internal drive. A lot of work to get updates. Why would it work on my external USB drive and not from my main drive?
Kevin -
Why I can't buy anything for the app store
I can't buy anything game for the App Store ! Prompted to I need to contact technical support
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
I can't purchase anything from the App Store, or iTunes.
I go onto the App Store, and update something. It then comes up with a message telling me that I have to check my billing information. I've entered all my personal credit card details correctly, but then tells my that my payment method is invalid. It doesn't just happen with paid stuff, it happens with FREE stuff too. I've bought lots of games off the App Store before, and there's been no problem with my payment method, until now.
Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
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I can't buy anything on the App Store or iTunes
I can't purchase anything because I forgot the answers to my security questions and I don't know my rescue email. Is there a way I can change my security questions by sending an email to another email?
No. You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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