Can Not download itune/quicktime updates. Lost my playlist and half the songs?

I have a 2nd generation Shuffle that works great. Went to download and Itunes/quicktime update from Apple. Got a message saying part of the system needed for the upgard was missing. When I went to my Itunes my playlist was gone. There was a bunch of blank floders. No way to sync the player wihthe computer or download new songs. All I can to is charge my shuffle. Tried to delete and reload Itunes with no luck. Any ideas?

Welcome to the Apple community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

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