Can not get BT Vision app

Hi all,when following the instructions to activater the BT Vision app, I log in etc fine, confirm my account number, but the system then tells me there is an open order on my line? I am not aware of anything open. This seems to be blocking me activating the app. Apart from spending hours on the phone to BT is there an easy way I can see what orders are open on my line? I have searched my email for anything beginning VOL etc and found nothing?
Thanks in advance

Hi af8tmw,
Did you manage to get this sorted or are you still having trouble?
Chris
BT Mod Team
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