Can not hear audio for tv episode

I have iTunes 8.0 and it was working fine, but I bought a tv episode today and when I go to play it i can't hear any sound. I can hear my other tv shows but this one episode does not work.
any ideas on to what could be the problem

Hi Brittany,
With iTunes open, select the TV episode you purchased, then on your keyboard press Command + I. That will prompt the Get Info window. Click the Options tab and use the Volume slider to adjust the audio/equalizer. Click OK to close the window. See if that helps...
Also, if you are viewing the TV episode directly in the iTunes window, make sure you have the volume slider located top left in that window to the right.
Make sure the volume is set correctly on your MacBook or iMac... controls on your keyboard... typically the F1 and F2 keys.
Carolyn

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