Can not install Crystal Reports 8.5

We have some reports developed on Crystal Reports 8.5. I needed to modify one of them. I have Crystal Reports XI is installed on my PC. I tried to install Crystal Reports 8.5, when I enter the Key from the CD case it did like the key. The error is u201Cthe product key is not validu201D . Where would I find a valid key for version 8.5? Or how can I install it. Appreciate your help.

H Ray,
From where are you trying to install the CR 8.5, from zip file or through CD?
You can't install 2 versions of Crystal Reports on one machine.If you want to install other version, install it on another drive apart from the drive in which you have already installed the Crystal Reports.
You can contact your local CIC(Customer Interaction Center) for further help in this issue. The contact number of the CIC for USA is as follows:
Phone: 1866 890 7686
For a new key:
Request key codes for new orders via SAP Marketplace (SMP), logon to service.sap.com, you will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
If your Key code does not work
You need create a customer message https://websmp107.sap-ag.de/message using component XX-SER-LIKEY-BOJ.
Hope this helps you.
Regards,
Abhijeet T.
CR 8.5 does support side by side installs. Also if you save an 8.5 report in CR 9 or above it no longer becomes usable in CR 8.5 due to changes in the files format.
Edited by: Don Williams on Oct 17, 2009 3:30 PM

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MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
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From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
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Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
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Hi,
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Your customer name and address:
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Any old case ID:
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Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
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My contact number:
If you need any further information do let me know

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