Can not install CS5.5 master collection, says its corrupt when i try.
i Have tried downloading it on different computers, downloaded it with firewall and anti virus turned off, i have tried everything mentioned and it still will not work, can you please help.
Jasperledd please try downloading using the links at Download Adobe CS5.5 Trials: Direct Links (no Assistant / Manager) | ProDesignTools. Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download links.
Similar Messages
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I can't install CS5.5 master collection on windows 7
Dear,
I can't install CS5.5 master collection trial on my windows 7 desktop,
it allways get stock when installing adobe help (7%) or adobe story (25%).
I unintall and reintall 5 times, I never get beyond 25%.
I also tried to use your offical clearn tool, don't work.
clearn all regs, don't work.
clearn all remmain files, don't work.
system info:
windows 7 64bit ultimate
8G DDR3 Ram
ATI FirePro V4800
Can anyone help me with this issue ?
And I also found that adobe download assistant will get freeze on my windows 7 desktop.
It's all work fine on my MBADear Jeff,
I update to Windows 7 SP1 and run the installation download from adobe download assistant, but still get stuck on installing adobe help and adobe dreamweaver widget browser.
After that, I think maybe my file has some error during the download process, so I re-download from direct link in this article:
http://prodesigntools.com/adobe-cs6-direct-download-links.html
In first installation, with anti-virus and firewall closed, I still get stuck on adobe help : (
So I try to install under windows safe mode (without internet connection and commend window), this work !
Although I got a DW050 error, but I think that is because I interrupt the install process earlier.
I'll try to install all software in the master collection suite tomorrow. (I just install acrobat, PS, AI, indesign, flash, DW and fireworks, in oder to make the process quickly)
And I have another question,
I saw some software have 32 and 64 bit in the installation file in the direct link I provided.
Do I have to install both version or just install my windows version (64 bit only) ?
For now, I only install 64bit, and it works find.
Thanks ! -
can any one tell me how to install flash player on powerbookg4.i actully uninstall it to upgrade it but now i can not install new one.it always says get flash player for powerpc when i try to install it after downloading.it is 10.5.8 version
Flash Player version 10.1.102.64 is the last version available to PPC Mac users. However, this Flash version won't work for many videos on Facebook, YouTube and other sites. Adobe's latest version, 10.2.x or later, is only for Intel Macs. Adobe will not provide a newer Flash version for PPC Macs.
The message requesting that you download Adobe Flash Player takes you to Flash Player requiring an Intel processor. Doesn't work on a PowerPC processor. I found a hack, installed it & it works with Firefox, TenFourFox & Safari.
Download this http://www.steelbin.com/FPforFBPPC.zip to your desktop, unzip it, and replace the current Flash Player plug-in which is in your main/Library/Internet Plug-Ins folder, (not the user Library). Save the old one just in case this one doesn't work.
Hack Allows PowerPC Macs to Access Flash 11 Content
http://lowendmac.com/ed/royal/12sr/flash-11-and-powerpc.html
Cheers, Tom -
hello i buy itunes card and i have 12 but i can not buy the jewels of the game hay day when i try show me the message contact itunes for support <<your purchase could not be completed >> what can i do
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
I am running Photoshop CS6 on a Mac OS X 10.9.3 and every time I save a large eps I can not open it again. I get this message when I try. "Could not complete your request because Photoshop was unable to parse the PostScript."
Oh, dear.
If you use PSE as your external editor for iphoto, you need to save the images back to iphoto by using Save, not Save As and not changing anything like the name or format that would bring up the Save As window. (You may need to adjust the editor prefs>saving files>on first save to save over existing.)
OR you can export the photos from iphoto to the desktop, use file>open in the editor and then change whatever you want and either import the saved image to the organizer or import it back to iphoto as a new file. What you are doing is extremely risky, particularly to the iphoto library which you may easily damage by your workflow.
I would start the organizer holding down the shift key, then create a new catalog and switch to the new one. Then try opening the editor without opening an image and see if you get any farther.
PSE and iphoto are not designed to be used as you've been doing. You are trying to write to the iphoto library from outside iphoto, which is the fastest known way to corrupt the library and lose all your photos. -
I didn't install Genieo because it looked weird but it says its running when I try to throw it away
I didn't install Genieo because it looked weird but it says its running when I try to throw it away. I'm nervous about running the ininstall
Hello,
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons
Also see...
https://discussions.apple.com/thread/4497906?start=45&tstart=0 -
before i do updates for my iphone (to 5.0.1) i close my SIM card, i can not complete the update proccess becouse SIM is closed also i can not activate iPhone becouse the SIM must be opened. when i try to open it , the networks does not appear (no service).
Its a serious problem and many people are facing the same issue on both locked and factory unlocked phones.
I wonder when Apple will address to this issue. After all it is losing all its reputation!
See this thread, many users are encountering the same issue:
https://discussions.apple.com/thread/3425746?start=75&tstart=0
I believe its a software issue and could be solved asap Apple fixes it! -
I downloaded CS5.5 master collection but didn't install all the components. What happened to the ones I didn't install? Where can I find them? Can I install them later? Do I have to download the whole collection again? Where is the installer for the rest of the components? I'm using MAC OX 10.6 system.
What do you mean when you say "components?" Do you mean programs such as Illustrator, InDesign. If you've only installed a few programs, and would like to install others at a later date, you could run the installer again and then choose the ones that you haven't installed.
Or it could be that you tried to install all of them, and because of system requirements, some did not get installed. For example, Premiere Pro which requires a 64-bit OS and you don't have one.
For a better reply, I'm afraid, you'll have to provide more details. What were you trying to install, what got installed, and did you get an error message? -
Uninstalling CS3 and Installing CS5.5 (Master Collection)
I purchased CS 5.5 master collection so that I could use the current CS3 master collection on another older machine. My question is this: What is the best way to uninstall the CS3 master collection on my current machine (Windows 7 - 64bit) so I can then install the new full version CS5.5 master collection? Also, is there anything that I need to be aware of as far as backing up on the old software settings? Just trying to avoid headaches.
The only thing you would need to worry about is any "presets" that you created yourself. So actions, swatches, brushes, etc. need to be backed up. Its best to uninstall cs3 before installing cs5 and not after as this can cause issues with file associations.
If the second computer that your were planning on putting cs3 on is your only other computer, you should be able to put cs5 on it instead, as the license is suppose to be for 2 systems, but only one can run at a time. To my knowledge this license doesn't take into consideration the version number of the software. So if cs5 if on your new system and a laptop for example, you can not put cs3 onto a third computer since the license is for what I assume to be an upgrade.
If you paid full price then the last paragraph is a moot point. -
Installing CS5.5 Master Collection Students Edition - Error at Setup
Hello,
after I reinstalled my Win7x64 I put my Adobe DVD's in the DVD-Drive (yes , once a time starting at #1).
standard stuff : serial, ID and options work fine :
C:/ is to small so i select D:/ as drive and my desired products
after hitting the install button, it gets weird.
It constantly says 0% and demands the 2nd DVD after some time, "continue" and swoosh "please insert #3" - still 0% - I click continue.
Then it "finishes" and this message shows up: - please help
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 138 error(s), 134 warning(s)
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: Error 1327.Invalid Drive: K:\
ERROR: Install MSI payload failed with error: 1603 - Schwerwiegender Fehler bei der Installation.
MSI Error message: Error 1327.Invalid Drive: K:\
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Adobe Buzzword CS5.5: Install failed
ERROR: DW050: - GermanSpeechAnalysisModels: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed
ERROR: DW050: - Adobe Linguistics CS5 x64: Install failed
ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5 Support: Install failed
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed
ERROR: DW050: - AdobePDFL x64 CS5: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - Adobe Encore CS5.1_AdobeEncore5.1de_DELanguagePack: Install failed
ERROR: DW050: - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-de_DE: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: DW050: - IE Plugin CS5.1: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - ItalianSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - Pixel Bender Toolkit: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - Adobe Audition_AdobeAudition4de_DELanguagePack: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - SpanishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1 Third Party Content: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
ERROR: DW050: - Firefox Plugin CS5.1: Install failed
ERROR: DW050: - Adobe Linguistics CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Office Plugin CS5.1: Install failed
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - AdobeMotionPicture CS5.5: Install failed
ERROR: DW050: - Adobe SING CS5: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS5.5 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe After Effects CS5.5 Third Party Content: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-de_DE: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit): Install failed
ERROR: DW050: - Adobe After Effects CS5.5 Template Projects & Footage: Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed
ERROR: DW050: - Adobe Flash Builder 4.5: Install failed
ERROR: DW050: - Adobe Media Encoder CS5.5 X64: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-de_DE: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - AdobeTypeSupport CS5: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Base Files: Install failed
ERROR: DW050: - Adobe Flash Fonts1: Install failed
ERROR: DW050: - Adobe After Effects CS5.5 Support: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1 Third Party Content Wrapper: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - KoreanSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler: Install failed
ERROR: DW050: - Adobe Story: Install failed
ERROR: DW050: - Microsoft_VC90_MFCLOC_x86_x64: Install failed
ERROR: DW050: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: DW050: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-de_DE: Install failed
ERROR: DW050: - AdobeCMaps x64 CS5: Install failed
ERROR: DW050: - AdobeTypeSupport x64 CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler x64: Install failed
ERROR: DW050: - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1de_DELanguagePack: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - FrenchSpeechAnalysisModels: Install failed
ERROR: DW050: - AdobeOutputModule: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5 Functional Content: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 German Language Pack_x64_AdobePhotoshop12-de_DE_x64: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe Toolhints CS5.5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe After Effects CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe OnLocation CS5.1_AdobeOnLocation5.1de_DELanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS5.5 Presets: Install failed
ERROR: DW050: - Adobe Contribute CS5.1_AdobeContribute6.1de_DELanguagePack: Install failed
ERROR: DW050: - JapaneseSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe After Effects CS5.5 Third Party Content Wrapper: Install failed
ERROR: DW050: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: DW050: - ph: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - AdobeColorVideoProfilesAE CS5.5: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Player for Embedding x64 3.1: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.1: Install failed
ERROR: DW050: - Adobe Audition: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Flash Catalyst CS5.5: Install failed
ERROR: DW050: - CS5.5 Master Collection: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe Contribute CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files2: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - AdobeJRE: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.2: Install failed
ERROR: DW050: - Adobe After Effects CS5.5_AdobeAfterEffects10.5de_DELanguagePack: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS5.5: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS5.1 Library: Install failed
ERROR: DW050: - InternationalEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed
ERROR: DW050: - Adobe Content Viewer: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5_AdobePremierePro5.5de_DELanguagePack: Install failedErrors "Exit Code: 6," "Exit Code: 7"
Mylenium -
I downloaded CS5.5 master collection but didn't install all the programs. What happened to the ones I didn't install? Where can I find them? Can I install them later? Do I have to download the whole collection again? Where is the installer for the rest of the programs? I cannot find the installer. I found a folder "a folder CS5.5 master collection" at the location I provided while downloading, but the folder was empty. Nothing was there. No .app file was found. When I was downloading the programs, I saw an icon on my desktop, but it disappeared when once the download was completed. The icon looked like a disc. I'm using OS X 10.6 system.
yes, I saw that one. However, it shows up as an uninstaller. It seems I can only uninstall things that I have in my system instead of installing programs I don't have.
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Problems installing CS5.5 Master Collection Trial
So I just bought a new mac book pro the other day. I am trying to install the trial version of cs5.5 master collection through google chrome or safari. I can download the adobe download assistant file but cannot run it. What am I doing wrong?
See this doc for info: http://kb2.adobe.com/cps/152/tn_15296.html
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Can't install Adobe CS6 Master Collection (from school, not purchased)
Hi,
I've had an activated CS6 Master Collection free from my school, and now that I have a new laptop and have deactivated the old laptop, I can't download CS6. I click on the "more information" through adobe creative cloud and try what the community help page says, where you select a drop-down field and select cs6 instead of CC, but there is no such field. I've attached an image as proof of what I'm seeing. I'm running internet explorer.Hi mrickar5,
Kindly download the CS6 software from the mentioned link: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html .
regards,
Romit Sinha -
Can Not Install CS5 On Win7 With Mapped My Documents
All of our machines have their My Documents mapped to a network drive. In other words:
M: = \\SERVER\SHARE\USERNAME
Then their My Doucments is mapped to M:
CS5 install attempts to begin but then quits with many errors. The error message is worthless and tells you nothing. It wasn't until I looked at the install log at the entries right before the exit code 3's. It complained about M: not being a valid drive which is completly bogus. You can access M: via windows and command prompt.
So I'm not sure if this is a Win7 issue with CS5 or what.
http://kb2.adobe.com/cps/404/kb404946.html
Luckly I found that article. Changing M: to C: in the registery fixes the issue. Then of course I have to change it right back after the install. Having two additional REG files to run for every install, while a major PITA, isn't a show stopper.
This post is more of an FYI for those people that run into the same problem. I have verified this issue at two different companies.
On a side not, no, we do not want to map their My Documents to a specific UNC as they then create UNC specific mapping within thier doucments like Excel. This causes all sorts of nasty problems when an employee leaves. So it's important that Adobe fix this issue.The log file is huge. Here's the part where it mentioned the return value and I included everything above that to the first header I came across:
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installing third party payload
Installing payload
Attempting to install package from:\\app1\CS5\Adobe CS5\payloads\Microsoft_VC90_CRT_x86\Microsoft_VC90_CRT_x86.msi
Command line arguments:
1: 0 2: 1033 3: 1252
1: 0 2: 1033 3: 1252
=== Logging started: 3/4/2011 11:41:33 ===
Message type: 0, Argument: 1033
Message type: 1, Argument: Microsoft_VC90_CRT_x86
Action 11:41:33: INSTALL.
Action start 11:41:33: INSTALL.
Action 11:41:33: SystemFolder.30729.4137.Microsoft_VC90_CRT_x86.QFE.D39C9D4D_4A70_32B9_BDB6_3C16D4C5E6B7.
Action start 11:41:33: SystemFolder.30729.4137.Microsoft_VC90_CRT_x86.QFE.D39C9D4D_4A70_32B9_BDB6_3C16D4C5E6B7.
Action ended 11:41:33: SystemFolder.30729.4137.Microsoft_VC90_CRT_x86.QFE.D39C9D4D_4A70_32B9_BDB6_3C16D4C5E6B7. Return value 1.
Action 11:41:33: AppSearch. Searching for installed applications
Action start 11:41:33: AppSearch.
Action ended 11:41:33: AppSearch. Return value 0.
Action 11:41:33: LaunchConditions. Evaluating launch conditions
Action start 11:41:33: LaunchConditions.
Action ended 11:41:33: LaunchConditions. Return value 0.
Action 11:41:33: FindRelatedProducts. Searching for related applications
Action start 11:41:33: FindRelatedProducts.
Action ended 11:41:33: FindRelatedProducts. Return value 0.
Action 11:41:33: ValidateProductID.
Action start 11:41:33: ValidateProductID.
Action ended 11:41:33: ValidateProductID. Return value 1.
Action 11:41:33: WindowsFolder.30729.4137.Microsoft_VC90_CRT_x86.QFE.D39C9D4D_4A70_32B9_BDB6_3C16D4C5E6B7.
Action start 11:41:33: WindowsFolder.30729.4137.Microsoft_VC90_CRT_x86.QFE.D39C9D4D_4A70_32B9_BDB6_3C16D4C5E6B7.
Action ended 11:41:33: WindowsFolder.30729.4137.Microsoft_VC90_CRT_x86.QFE.D39C9D4D_4A70_32B9_BDB6_3C16D4C5E6B7. Return value 1.
Action 11:41:33: WindowsFolder.30729.4137.policy_9_0_Microsoft_VC90_CRT_x86.QFE.58AAC0FC_F91D_35A6_89C5_75 44A81A5FCF.
Action start 11:41:33: WindowsFolder.30729.4137.policy_9_0_Microsoft_VC90_CRT_x86.QFE.58AAC0FC_F91D_35A6_89C5_75 44A81A5FCF.
Action ended 11:41:33: WindowsFolder.30729.4137.policy_9_0_Microsoft_VC90_CRT_x86.QFE.58AAC0FC_F91D_35A6_89C5_75 44A81A5FCF. Return value 1.
Action 11:41:33: CostInitialize. Computing space requirements
Action start 11:41:33: CostInitialize.
Action ended 11:41:33: CostInitialize. Return value 1.
Action 11:41:33: FileCost. Computing space requirements
Action start 11:41:33: FileCost.
Action ended 11:41:33: FileCost. Return value 1.
Action 11:41:33: IsolateComponents.
Action start 11:41:33: IsolateComponents.
Action ended 11:41:33: IsolateComponents. Return value 0.
Action 11:41:33: CostFinalize. Computing space requirements
Action start 11:41:33: CostFinalize.
Error 1327.Invalid Drive: M:\
Action ended 11:41:33: CostFinalize. Return value 3.
Action ended 11:41:33: INSTALL. Return value 3.
It then loops through many components (Microsoft_VC90_CRT_x86) and gives the same return code for each one. Let me know if there's any other part of the log file you would like or if I could just email it somewhere.
Here's the summary:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 101 error(s), 88 warning(s)
WARNING: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: The payload with AdobeCode: {D8465547-5D5B-4856-A93A-8AC0A05C5D4D} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: The payload with AdobeCode: {D8465547-5D5B-4856-A93A-8AC0A05C5D4D} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 Dolby WRAPPER X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: The payload with AdobeCode: {D8465547-5D5B-4856-A93A-8AC0A05C5D4D} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 PCI WRAPPER X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: The payload with AdobeCode: {E8815668-95B0-443D-AC92-2BFD7DD8F16A} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: CoreTech
ERROR: ProductName: Adobe Player for Embedding x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: Shared Technology
ERROR: ProductName: Photoshop Camera Raw (64 bit)
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: CoreTech
ERROR: ProductName: AdobeCMaps x64 CS5
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: CoreTech
ERROR: ProductName: Adobe Linguistics CS5 x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: CoreTech
ERROR: ProductName: AdobePDFL x64 CS5
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: CoreTech
ERROR: ProductName: AdobeTypeSupport x64 CS5
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:
ERROR: Family: CoreTech
ERROR: ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:
ERROR: Family: InDesign
ERROR: ProductName: Adobe InDesign CS5 Icon Handler x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe Encore CS5 Third Party Royalty Content: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_US: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 English Language Pack_AdobePhotoshop12-en_US: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - Adobe OnLocation CS5 Royalty Content: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Adobe Media Encoder CS5 PCI: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Adobe Media Encoder CS5 Dolby: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Soundbooth CS5 Codecs: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe Soundbooth CS5 Royalty Codecs: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - Creative Suite 5 Master Collection: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
I understand the x64 warnings can just be ignored. -
Unable to install CS5.5 Master Collection
I have a Black MacBook 2008 (2.4GHz Intel Core Duo 2, 4Gb Ram, 667Mhz) that has had the CS5 Design Collection running well. I purchased the CS5.5 upgrade to the Master Collection but when I try to install the software I get an error saying the installer failed to initialise. It suggests I download Adobe Support Advisor to detect the problem - which I did. It ran its diagnostics but was unable to detect a problem. It gave me a number to write down in case I had to contact support. the number is 00-34797-014815062012. What do I do?
Forgot to mention that the installer created a folder on my desktop titled 'core' which I am unable to open.
I have tried to contact support but am unable to access the chat support and I think I won't be able to call Adobe Australia until Monday morning. Any help or suggestions would be greatly appreciated.
Message was edited by: MatClancySupport via chat solved the problem.
Make a new user account with admin privileges. Restart and login with new account.
Insert install disk and start install program. Installation should then proceed without problems.
When completed restart and log in with your usual account and all should work.
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