Can not login to BOE Server (Business Object 4.0) by WebIntelligence

I have ready a BOE Server   (Business Object 4.0) , now I want to login BOE Server by BOE Client Tool - WebIntelligence, but I can not login,
The error display : Logon failure due to an internal error
Please  help and share information to me
Thanks

Please provide more details on the exact workflow and the exact architecture of your deployment.

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