Can not login to Revel from Elements 12.

Question

My pictures are not uploading to Revel Premium.  The option to "Sign IN to Adobe Revel" on File menu from Elements 12 is greyed out...so it appears we can not login.  Any ideas?

Answer 1

I do not know how to paste a screen print to this message.  I pasted it to a Word doc but can't find a way to attach it to this message The inability to sign into revel to sync my account is just one problem I am having, not sure if that is why my pics won't go to my revel account or not. (By the way, I am not using an iPad app, I am using my Macbook Pro to sign into Revel via internet.) I was signed in a couple of weeks ago just fine and the pics still would not sync to Revel. (I read on a forum to disconnect then to shut the program down and then restart and sign in to get it to work.  Ever since then it has not worked.) Before  I upgraded to a paid subscription, pics would upload until I met my free # of uploaded photos. Since I upgraded to a paid account, no more will move to Revel.  I have created mobile folders in Elements and Revel will show the 4 folders I have created but they are grey boxes with titles, but no pics inside.  The only pics that are on my Revel site are the few I was able to load when it was a free site.  No more.
I REALLY need help and have spent countless hours reading every forum, blog post, and problem solving site.  Last week I chatted with adobe customer service who had me look at every setting and I apparently have every setting the way it should be to work correctly (except that now I can not sign back into Revel from Edit > Preferences > Adobe Revel -- "Sign in to Adobe Revel" option is greyed out.)  They told me that I could call the help line and I would not be charged for the call because I have purchased the software.  (A lie.) I called the phone number he suggested and they told me it would be a $29.95 charge for receiving any help with this matter.  I told him I am not paying another $30 after I have spent $100 on the Elements software and another $60 on Revel and can't even get it to work.  He suggested I chat with someone from Revel department.  He walked me through to get me to the right place to chat. The new person on chat was unable to help because he was in "customer service dept." and did not have ability to help with technical problems.  He said I could post my problem in the forums but since I had posted another problem 7 days before that was never answered I was reluctant. So I ask, what am I to do??  I can not get the software to work. I spent around 3 hours that afternoon trying to get help.  I spent at least 5-6 hours before that trying to fix it myself by reading all the helps and "work around" solutions on the adobe site.  I have since then been trying to find a way to save my pics to an external drive because my husband noticed that when on my Elements program under Help>Updates that a error message pops up that says "Adobe Photoshop Elements 12-Your application install seems to be damaged, Please reinstall the application."  Unfortunately I am scared to death about losing all my hours of editing pics, organizing photos into folders  that I have already done because the program will not allow me to "back-up my photos" on an external drive when choosing that option.  I'm currently saving each folder to the desktop and then manually saving individually to an external drive because that is not working either.  I am not sure any of this is necessary but I feel I must be prepared if I have to call and spend the ridiculous $30 to get help to finally use the software I purchased a month ago, and they tell me I must uninstall and reinstall the program.  By the way, an Adobe Technician installed it for me "remotely" when it would not install the paid version after using the trial version , so if it was done incorrectly It is not my fault.  I just need some help and am beyond frustrated.  If I had not already sunk so many hours into editing and organizing, I would demand a refund and find another software program that actually works that also has a physical person I can talk to if I have a problem.  I mean--any company should at least supply help for a short period of time to make sure it is working after installed. I am so short on time to work on this and just really need help to get this working.