Can not mark word on Page 2 in Pages doc as bookmark.

I have re-read everything and can not figure out why when I try to make a person's name a bookmark in Pages, the plus sign remains greyed out. I have tried making the hyperlink both before and after the bookmark, yet I can still not make the bookmark.
Any pointer great appreciated.
Thanks

I venture to say there is something wrong with the program...perhaps corruption during download or install.
When I do the first step you suggest, under INSERT, neither TOC, footnote or Bookmark are highlighted...greyed out...as u see.
When executing second item...it enables it as a hyperlink but no bookmarks show up.
Step 1

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