Can not open a message in E 90

Hello to everyone!!!
my friend have a problem with nokia E 90 becouse he can't open a sms in inbox. He said me that he see a sign like this + (red colour) just above the message.
thanks everyone in advance.

Please be informed that :
There's no messaging app which locates under Settings (either Ultra Stamina Mode or usual Mode) so I can't follow your 2 solutions.
==========================================
I followed your link above, as result is
-I ensured the lock screen / notification bar doesn’t indicate “no service” when the device has coverage.
-I cannot "close-all-button" in the activity menu because lollipop 5.0.2 update doesn’t provide the button for my Xperia Z1.
-I did as this advice "Unblocked devices with server policies (such as Exchange Active Sync for e-mail), to enable the new Lollipop lock-screen notifications"
-I ensured the LED light is lit across all sound modes - and no longer offset by “silent”
-My internal memory is 5 gb so no need to move a content to SD card.
However, as Sony and Android said "
Improved messaging functionality in Ultra stamina mode – some conversations could not be opened before in Ultra stamina mode" then I think your team no need to tell a user that Messaging app is available for Ultra Stamina Mode before I activate the mode (it makes me confused). Some conversations or other should not have affecting to Ultra Stamina Mode. In the future, if some of an app doesn't work peffectly or your team does not on any app, could you please kindly don't push it and tell a user that it is available in the Ultra Stamina Mode?. Thanks

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