Can not open docx attachments in the iPhone

I have an end user that when he clicks on an attachment being a .docx or a .pdf that was sent via email all the icon does is blink.
It does not download to where you can open it.
This is on the iPhone 5
I have the same phone and it works correctly on my device.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?

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