Can not open excell template from reviewer menu

Dear expert,
i was trying to use a reviewer menu, but when i try to make menu to open an excell template i get this message "You are not authorized to use this action."
- i have setting the owner and reviewer properties on the entity dimension
- i have add the user to all access at the task profile so it have all security access
and for some test when i make menu to add comment on the reviewer menu, it works well
is there any idea for this problem i can try?
thanks before
Best regard
Daniel

Daniel,
Did you setup BPF access security when you set up BPF?
You need to set it as well as Task security.
Based on your comment, Task security looks because some BPF works.
Please check it first.
Thanks
James Lim

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