Can not open sales order balance from BP master data

Hello All,
for a particular customer i am not able to open the sales order balance field in BP master data.
It is showing the amount but the orange arrow does not appear.
can any one please tell me why i am not able to drill down into Sales order field in BP master data?
Thanks in advance.
Prachi Kulkarni.

HI Gordon,
All the users are getting this issue for the particular customer.
even my self (super user) also not able to drill down into the sales order field.
we have assigned Professional Licenses to all the users.
Thanks,
Prachi.

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