Can not order recovery media for my OC

for some reason the serial numbers wont be excepted durn order for recovery media.WHAT IS THE DEAL?

Hi
I suggest you can call service center for help.
I am an employee of Hewlett Packard.
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    You are welcome.
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    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
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    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
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    I am not an HP employee.

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    Hi,
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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
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    Microsoft MVP - Windows Experience

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