Can not pull up web pages

Question

I have had this router for 3 weeks and have not been able to use it yet. Have been on the phone with tech support probably 5 times for a total of 8 hrs or more. They walked me through a bunch of steps and none has worked. They told me to return it to the store and get a lesser version. The store will not take it back and I am stuck with this router. Please help me to make it work . It says I am connected to the internet, but when I try to pull up any pages it says page not found. 

Answer 1

Most states have laws that say that when a merchant sells you something, it must be "fit for the usual purpose intended".  In other words, it must do what an educated user would normally expect it to do.  If the device does not do that, in most states, the merchant must accept the device for a refund or exchange.  He cannot simply keep your money and blame someone else (Linksys) for your problem.  States typically have time limits for this type of return, so perhaps your three weeks was outside that time limit.
That said, in most cases, the router actually is functioning properly.  The most common cause for this type of problem is a computer software firewall problem, however, there can also be other causes.  Here are my tips for for viewing the router setup pages:
To view the router's web pages:
You do not need an Internet connection. The router's "web pages" are built into the router.
Use Internet Explorer, it usually works.
JavaScript must be enabled.
Use a computer that is wired to the router.
In the non-working computer, temporarily turn off your software firewall.
Point your browser to 192.168.1.1 , then login to your router. Your user name should be left blank. Your password is "admin" (with no quotes), unless you changed it.
If you are using Zone Alarm, right click on the ZA icon in the system tray (lower right corner of screen) and then click "Shutdown ZoneAlarm", and see if this fixes your problem. If this does not work, try the following with Zone Alarm: Open the ZAISS control center, go to Privacy, then temporarily turn off Ad Blocking and Cookie Control, and see if that fixes your problem.
Some Zone Alarm users have reported that adding 192.168.1.1 to their list of "trusted" addresses fixed the problem. This trick might also work with other firewalls.
If you are using Noton Internet Security with the Add-on Pack, be sure to turn off the Pop-up Blocker, and the Ad blocker. Some users have reported that they needed to uninstall the entire Norton Add-on Pack.
If you cannot get anything at 192.168.1.1 then perhaps this is not your router's address. Go to "Start" > All Programs > Accessories > Command Prompt.
A black DOS box will appear. Type in "ipconfig" (with no quotes), then hit the Enter key. Look at the "Default Gateway". Is it 192.168.1.1 ? Point your browser to the "Default Gateway", then login to your router.
If the above fails, disconnect your modem from the router, and try again. If this corrects your problem, then most likely you have a "modem-router" rather than an ordinary modem. Report back with this problem, and also state the make and exact model number of your modem (not the router).
If all of the above fails, power down your entire system, unplug it from the wall, wait one minute, then power up and try again.
If all of the above tips fail, then reset the router to factory defaults: Power down the router and disconnect all wires from it. Wait one minute. Power up the router, allow it to fully boot (1-2 minutes), then press and hold the reset button for 30 seconds, then release the button and allow the router to reset and reboot ( 2-3 minutes). Power down router. Wait one minute. Connect one computer, by wire, to a LAN port on the router. Boot up system. It should work.
If you still have trouble, then you need to download and install (or re-install) the latest firmware for your router. After the firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
If you need more help, please state the model number of your router.
Message Edited by toomanydonuts on 07-23-2009 03:44 AM