Can not purchase from app store invalid apple ID
I have an old email address that my brother used years ago as an apple ID.This email address doesn't exist today and I never ok'd it's use in the first place but every time I want to make a purchase from the app store that old email address comes up and I'm done.How do I delete it from the apple ID sign in screen ?
I clear it and put in my current apple ID email address but when I enter it with my password a screen pops up and says it's unauthorized due to the old one.
It's driving me nuts,
I'm new as of now wasn't aware of this valuable site as I'm sure there is alot of knowledge in it's members,
Thank You
If the old Apple ID is showing up when you are trying to update apps that just means that those apps were purchased under that Apple ID.
To resolve the problem you either need to find out (or reset) the password on that old Apple ID so you can type it in when asked, or you need to delete the apps and re-purchase (or re-download them if they were free) under your own Apple ID.
If you do the latter, make sure that your Apple ID is signed into iTunes. On the computer in the iTunes App, on the iDevice under Settings>iTunes & App Store.
Cheers,
GB
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Device : iPad Air 32gb wi-fi model (not cellular data)
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Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
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I have tried this >20 times now and it always occurs excatly like this.
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I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
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I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
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I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
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Thanks in advance for any support.Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
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While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
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