Can not receive calls on number

Question

i am so frustrated right now I can spit!  I signed up for a skype number.  when i call the number from a land line I get a busy signal.  when I call from a cell phone, the phone beeps once (not rings) and ends the call.  CUSTOMER SERVICE HAS BEEN AWLFUL.  I have tried everything they asked me to do including multiple requests to reset my privacy.  I keep asking to speak with someone and also questions about why voicemail is working if the phone doesn't connect and I get no answer from them.  I guess they do not have a call center and I feel like they are just sending me worthless questions and instructions just to wear me down and hoping i will go away.  
Thanks for letting me vent.  Has anyone else had similar experiences?  Are there any alternatives to Skype?  I use to love it but if I can't get the phone number working, i need to find an alternative.

Answer 1

Hi, gwd_skype, and welcome to the Community,
I am terribly sorry to disappoint you; however, whilst I am appointed as a Community Moderator, I do not know everything in minutia detail about Skype.  I beg to differ with your view; I am indeed not inconsiderate -- I answer as many questions as I possibly can and hope another more knowledgeable Community member follows my tracks to lend assistance where I cannot. 
Please also remember our Community Guidelines do explain the Community is not an extension of Skype Customer Service. 
For Skype Numbers which are not working as expected, I always recommend contacting Skype Customer Service directly to enquire.  Customer Service has the tools to determine what may be going or has gone awry as well as to resolve issues.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Best regards,
Elaine
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