Can not scan from computer, but can print

Since a few weeks I'm not able to scan anymore from my computer using HP Scan. I still can print from my computer. It doesn't matter if my computer is connected to my network by Wifi or by wire. My printer is connected to the network by wire.
Scanning wasn't a problem until some weeks ago. I don't know what change caused this situation.
The message that is displayed on the screen of my computer says 'HP LaserJet 200 colorMFP M276nw-AirPrint is is not available ...'. The reference to Airprint puzzles me.
Does anyone recognize this situation and / or has a solution?
This question was solved.
View Solution.

Thanks for providing the screen shots Gvmdh_Hbl.
It still doesn't look like the full driver is installed for the printer. Your missing the Print and Scan tab on the Printers and Scanners window.
Here is a screen shot of what it should look like.
Repair the Disk Permissions and Reset the the Printing System to see if it helps.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
If you are still having issues, I would uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Pro 200 Color M276 Full Feature Software and Drivers.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can not scan from mx4890dw buttons, only from the computer

Hello,
I got this Canon AIO a few days ago. I followed the start up guide instructions, got it signed on to the wireless net work easily enough, and installed the software from the CD onto a Win 7 64 bit Dell laptop.
Printing worked perfectly from the get go. Also, "Copy" seems to be working fine. Fax appears to be working, although I can't confirm yet that a fax has gone through ( no one is at work ) and I may have some questions later about how to send and receive fax when sharing a phone jack with a Comcast modem/cable set up. And how to get it to accept faxs while ignoring voice calls.
As for Scan, after I figured out that I had to push the scan button and choose "remote scanner" ( I push the scan button/Remote scanner/ buttons, get the message "waiting" and then operate from the computer) the scan function worked perfectly, in single and duplex, when controlled FROM the computer and Canon MFC toolbox software. But for the life of me I can not get it to scan from the Canon mx4890dw buttons. I push Scan, then "computer", then I select my computer ( there is only one computer), then either color or BW scan. All seems OK until here. But after I select color or BW, I get a screen that says :"Scanning" with the choice to either cancel or "confirm destination". I select Confirm destination, which then takes me to a screen which says: Confirm destination" showing both the name of my computer and "color scan". That is it, as far as I can go. If I press "OK" it just takes me back to a choice of confirm or cancel. I am trapped in a cycle between these last 2 screens. Once I get to the next to last screen that says "Scanning: cancel or confirm destination", the processing data light starts flashing green. After a minute or so it will stop flashing with the message "an error has occurred/CLOSE". Oh, BTW, I have registered the scanner on the Canon MF Network Scan Utility.
So, I figure there is some button I am failing to push, or I am missing a step. Any one have any ideas on how to get this to scan from the Canon machine?
Thanks
Bill

Thank you Deborah, but after many hours of trial and error, time spent with Norton 360 AV/Firewall folks, many install/uninstalls ( especially after I saw on the E-manual that if you plug a cable from the printer into the computer, and you want to go back to wireless, you must uninstall/reinstall the software), the problem is finally apparently completely solved.
I found what I thought might be the problem by accident. When I last got off the phone with Canon, all they had to suggest was that it was either a Norton or firewall issue, or possibly a computer issue, and nothing they could really do or suggest about that. I accepted this, but while wondering what in the world I was going to do, it dawned on me that my previous Kodak all in one( that this machine replaced) had worked fine, with no scanner problems at all, with this computer, Norton and network. So it seemed like it had to be something other than those things. And I believe a Canon inkjet all in one before the Kodak had also worked with no issues scan wise.
Then I decided to try something else on a whim: I cranked up my old Acer Win XP and installed the software, and guess what happened? Perfect function in all ways from the printer/scanner. Scanned perfectly from the Canon using the panel buttons on the printer. And over the wireless network on an old computer using the same Norton Firewall as my Dell. So it now seemed impossible that it could be the network or firewall. It had to be the only variable, the computer or someway the canon was in conflict with the Win 7 Dell. I bet you can see where this is going! So I go to the online support for Canon and sure enough there are Windows 7 drivers for download as well as a firmware update. So I down load these and clock on them, but as far asd I can tell, nothing happens. It appears they did not complete installation.
So the next day I am back on the phone with Canon. Asking in desperation if they can think of anything before I return this machine back to Staples and get something else, which I really hated to do, but I can't take any more of this, as now it had stopped printing also( but all still hunky dory on the Acer!). But this time, the person I am talking to quickly asks if I am trying to install wireless, and says "hold on while I get you to the wireless guys". The wireless expert listens to my problems and quickly says "did you download the Win 7X64 driver?". I said I had tried but it didn't seem to do much. So he has me download it again and shows me the trick: when you click on the download, it creates a folder somewhere else where the driver is actually stored. I click on that driver, and 10 minutes later all is working perfectly. In fact, before I even hang up with the wireless guy, I press the buttons on the Canon and scan quickly to the computer.
So for now all seems perfect, just as it was immediately once I tried it on the Windows XP machine. So I suggest that this be the first thing suggested when folks are having trouble installing on a Win 7 computer. In fact, I have since noticed there is a sheet of paper that came with the canon that advises downloading drivers for Mac computers. Too bad it didn't mention this for for Win 7 also, since apparently at least some of the installation CDs don't include these drivers.
Now I am wondering if I should try and do the firmware update? Kind of afraid to fix what ain't broke.
Bill

Can't scan or copy but CAN print following permissions repair on OS 10.4.11

I have a Lexmark X1180 and am trying to run it on my mac using OS 10.4.11. Initially I could not print, but I could scan or copy to the computer (but not print out the scan or copy).
Having researched on the Apple discussion forum I found that this was a typical problem following the OS 10.4.11 update, and I followed the recommendation of repairing permissions on my Mac. I did this, and now I CAN print but I CANNOT scan or copy. When I try to scan or copy by going into the Lexmark all in one centre it says:
"Unable to communicate with scanner.
Be sure the device is connected to the computer and powered on."
Please can you give me a work around for this? I know that this printer is not technically compatible with OS 10.4.11 but I HAVE managed to get all of the functions of the printer working with this OS but just not both at the same time!
Please can you help? I have spent hours on this.
Thanks
Jo

Hi Jo,
Been hoping an exprt would drop in, but I guess not!
I'd see if you might have Twain driver that is interfering.

Can't scan from Imac to HP printer???

I'm running an Imac with 10.5.6 and wi-fi to my HP 'All-In-One' printer. Everything works great except I can't scan. Some time ago HP support told me to connect to the HP with an ethernet cable when scanning and that worked, but no longer. Spent 3 hrs on the phone with a senior HP tech, new downloads, etc, but no go. Also tried hooking up to HP with an USB cable, didn't work either. He suggested might have a problem with my Mac 'tween files' and speak to Apple. Spent two hrs with them on the phone trying everything. No go. Any ideas?

My friend had the same exact problem. The HP all-in-one printer he had wouldn't work properly when trying to connect via wifi.
He was on the phone with HP and got the run around. Eventually he found that the only way to really use the HP all-in-one was to connect to USB.
Oh and that problem of failure after wifi to USB, he had to delete and readd the printer to the mac again.
Sorry if this is not the best answer but it is all too familar.

TS1474 I have missing content in my iTunes library, there is no way to contact support unless you have some sort of serial number. My computer is not an apple computer but can't call them without it. Only 256 songs showing up; I had 8,000 songs on my

I am so done with this. 8,000 songs on my iTunes app and now I only have 256 songs!! I purchased a new computer and had backed up all my content onto an external hard drive. When I downloaded the content onto the new computer, I was unable to access my music for 90 days!! What a bunch of BS! $8,000 down the drain, just like that. This is ludicruis! I have tried to contact support but they require some sort of serial number, don't have one, this is not an Apple computer. So their support ***** as they only give you one option to contact them. I still have my content on the back up but am afraid to re-download in fear I won't have access to the material for another 90 days! Has anyone else had this problem? I feel like I've been ripped off!
Oh, right, in order for me to post this message I had to select a community. If I don't, it won't post it. What a bunch of control freaks! I'm just going to select one to get this posted and hopefully, someone can help me.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
and
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
To fine SN
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
However, Apple will charge you for telephne support since you our not within warranty

Can not scan from HP Photosmart 3210

I have a HP Photosmart 3210 "all in one" that is connected to an Airport Express via an ethernet cable. Printing works fine. This setup worked when I had OSX 10.5 installed with the HP printing software. Using "image capture" I select the printer/scanner. "trying to open scanner session" message appears. Seconds later I get "Failed to open session on device" message. I get the same error from Preview. I also tried from "System Preferences" select "Print & Fax icon" then select "scan" and "open scanner".
This also fails on my Apple laptops, all running SL 10.6.3
Any ideas?

I have a HP Photosmart 3210 "all in one" that is connected to an Airport Express via an ethernet cable. Printing works fine. This setup worked when I had OSX 10.5 installed with the HP printing software. Using "image capture" I select the printer/scanner. "trying to open scanner session" message appears. Seconds later I get "Failed to open session on device" message. I get the same error from Preview. I also tried from "System Preferences" select "Print & Fax icon" then select "scan" and "open scanner".
This also fails on my Apple laptops, all running SL 10.6.3
Any ideas?

7520 All In One not scanning from computer

I have a 7520 all in one printer. I can scan from the printer to my computer with no problems, I can print from my computer with no problems. I have always been able to control scanning from my computer when I put a picture on the printer without any issues. The HP Photosmart icon on my desktop is there but I cannot open it. I've tried opening it from the Start Menu and I still can't open it. Now I've tried going to the HP Solutions Center and when I click on that it says it cannot run b/c installation is not complete. (I've had this printer for a almost a year and this just happened out of the blue.)
I uninstalled the printer then reinstalled it again. I unplugged my printer and my wireless router and retstarted both, all to no avail. My software is updated and I've run Scan Doctor and everything is in working order.
I simply cannot open HP Photosmart from my computer.

Hi @FinnGirl47,
Welcome to the HP Forums!
I understand that you cannot scan from the computer with your HP Photosmart 7520, and I am happy to help!
For further assistance, I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos, also if the printer is able to make copies.
In the meantime, please try going through this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Ipad can not connect the computer, Ipad can not connect the computer

My Ipad can not be recongised in my computer after the itunes being upgrad. I uninstall the new itunes and reinstall many times. But it still does not work. Ipad always be read as a camera. And the itunes can not find the Ipad.

I have done the works according to the page's(
http://support.apple.com/kb/TS1538) instruction. It did not work.

I can not scan from my HP laserjet 3050

When I updated my HP Printing software for the HP Laserjet 3050 all in one, the printing functions work fine but the scanner function is not recognized.

Try using Image Capture. It's in Applications.

Certain things have changed on firefox but work with explorer,ie copy and paste have to use edit didn;t before , certain website i can only use explorer, when i open with firefox i can not burn a cd but can when open with explorer This has just changed ?

as above firefox has stoped working on some things ?

I tried what you suggested on the tools site....made all the changes...didn't help. Then I just uninstalled the whole firefox that i had used forever....and re-installed all over again....tried it, same error msgs....tried the tool site again on that, and still same error msgs. why don't you folks have a phone number i can call and talk to an actual person to walk me thru this problem? am an old 70 yr old lady who has always depended on firefox.

How do I permanently delete songs not on my computer but are showing with a cloud (available to download). Do not subscribe to iTunes Match.

I have songs showing with a cloud that my son at some time purchased that I want permanently deleted. They are not on any computer but can be downloaded by clicking on the cloud. I want them permanently deleted not hidden. Do not subscribe to iTunes Match.

Managing app updates with more than one Apple ID is overly complicated as you need to sign in and out of each account in turn, so you may want to avoid creating more accounts it either has been used to purchase apps. For media it isn't quite so bad, but Apple devices are limited to holding protected content from up to five Apple IDs so again I would caution against creating new accounts unless you really have to. I doubt that is the solution in this case. As given, if you hide the purchases in question, sign out, then sign in again, they should no longer appear unless already downloaded to the device, in which case delete them from it directly. In extreme cases where the device "knows" it has some piece of content on it that it won't let you access or delete the resolution is to backup the device, restore as a new device, then restore the backup you made earlier.
See also Use Parental Controls in iTunes to set content restrictions and Sharing purchased content with Family Sharing. I don't use either of these features so I don't have any practical expereince over and above what is in those support documents but perhaps they will help.
tt2

Since downloading windows 10, I can no longer scan to my computer but can print to the same machine

I recently instaalled windows 10. I have an epson all in one printer/scanner. I can print to the machine but can not scan to my computer now. I deleted the machine and reloaded the drivers but it still does not work. Help pls

Hey ,
Welcome to the HP forums. You may want to reach out to Epson for issues using their products.
Thanks.

I do not have a computer but have purchased music on my iphone is there any way the apple store can transfer my music from my defective iphone to my replacement iphone?

i do not have a computer. but i did purchase music on my iphone. is there any way that my local Apple Store can transfer my music from my defective iphone to my new iphone?

You can do it yourself.
Open itunes store, click Purchased.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Why can I not print from pages but can if I copy to text edit, I get "printer off line message " from pages ?

Why can I not print from pages but can if I copy to text edit, I get "printer off line message " from pages ? I use HP wireless printer .

Are you sure you have the right printer?
In UNIX/OSX printers are virtual links to devices and even with the same name can be trying to reach a printer via another network address, so it thinks it is another printer.
Peter

Can not scan from computer, but can print

Similar Messages

Maybe you are looking for