Can not see 5GHz band on my network

My HP 200 Quad all in one PC can not see the 5GHz band on my network. It works fine on the 2.4GHz band and I have another PC on the network that is able to see the 5GHz band. My wireless card is a Ralink and according to its properties it should operate on the 5GHz band on channels36-161. HP Tech support wants to charge me to fix this and the unit is 3 weeks old and was like this right out of the box, not to mention my 2 year warrnty. Can anyone help?
Freddy

FWV wrote: hanspuppa, My wireless card is a Ralink Technology device and it does have blue tooth. To the best of my knowledge this card is capable of receiving the 5 GHz signal but it does not. When I check the wireless device properties it list the 5 GHz band to operate through channels 36-161 and also states the device is working
properly. The last I checked my router it was broadcasting on channel 36, so everything seems to be fine but I can not receive the signal.
Hello FWV, Sorry for the confusion. I was under the impression that you could not connect at 5 ghz. Now you suggest you cannot connect at all.
Can you advise if the Ralink can connect to the wireless router at the 2.4 ghz frequency, or not connect at all?
Can you advise if you can see the router on the network at the 2.4 ghz.?
Many times, you may need to reboot the router to allow it to recognize new connections.
Just not sure of what is going on. Maybe some other Member can be of more help.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

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