Can not see Guest Network tab on Airport Extreme-

I have an Airport Extreme base station with the Guest Network enabled. Last week my neighbour bought a brand new Airport Extreme base station and asked me to help set it up. Problem is that I can't see the Guest Network tab on his Airport Extreme when I use the Airport Utility. I can see it on mine.
In fact, as the networks are close I can see both airports at the same time. I have verified that the firmware versions are the same.
Any clues?
Thanks in advance.
Jordan

Your friend likely has a gateway (combination modem/router) from his service provider. Since this device performs as both a modem and a router, and the AirPort Extreme is also a router, you have two routers in series on the same netowrk.
When this occurs, the second router...the AirPort Extreme in this case....must be configured in Bridge Mode for correct network operation.
Check the following setting:
AirPort Utility > Manual Setup
Click the Internet icon
Is the setting for Connection Sharing set to Off (Bridge Mode)?
If yes, the Guest Network feature is not available in this setting. Your friend will need to replace his gateway with a simple modem if he wants to enable the Guest Network feature.

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Can not see Guest Network tab on Airport Extreme-

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