Can not see the contacts in E63 mobile phone

Question

Hi,
I amusing E63 mobile phone. I am not been able to view the contacts in the mobile, so not been able to use the same. But when an incoming call comes in I do get the name resolution of the person calling and his mobile no which is stored in the contacts.
I tried backing up the mobile and all the time the backup of contacts could not happened and besides Contacts rest all is backed up....
Pls do let me know how to resolve this issue..
Thanks in advance...

Answer 1

Hey  kartik_sh
Welcome to the forum, your contacts are on the sim card and they will need to be either copied to Contacts on your phone for easy access.
It is not clear from your description what could be causing this issue, so I will present a couple of possibilities. The first is that the contacts that you cannot see are stored on the SIM card and not in the phone memory, to remedy this you can follow these steps to copy your contacts into the phone memory:
Menu>Communic.>Contacts>Options>SIM contacts>SIM directory>Options>Mark/Unmark>Mark all>Options>Copy to Contacts
If this is not the case, and if after selecting Contacts you see the options Go Online and ChatServiceBuddy, it means that the ”Ovi Contacts Chat” service is selected as the default view. This service has been discontinued and replaced by Nokia’s new Chat service powered by Yahoo. You can set your default Contacts view back to the contact information stored in your phone by following these steps:
•Select Menu>Communic.>Contacts
•Press the left navigation key to select the central field at the top of the screen, then press the centre of the navigation key to open the menu, and finally select Phone
•You should now see the contacts stored in phone memory. To make this the default view, select Options>Settings>Default contact list>Phone
If you are interested in the new Chat application, you can switch the Contacts view back to the Ovi Contacts view, select Go Online and sign in with the same user identity and password that you use to log into this forum. Your phone would then remind you that Ovi Contacts Chat is discontinued and take you through the steps to download and install the new Chat application. We would recommend that you use a WLAN connection for this.
If the two suggestions above do not resolve your issue, we can investigate further.
Out of interest, when you say that creating a back-up did not successfully back-up contacts, do you mean that you created the back-up with Nokia Suite and the report displayed at the end of the process indicated an error? If there was no error during the back-up process, it is likely that the back-up was successful and we still need to work out whý the information is not appearing in your phone.
Let me know if it works 
Kind regards
Carl
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