Can not sign in to photoshop elements - Error occurred and information not saved

Question

I am trying to sign in to my account from my Photoshop Element 10 program.  When I log in, I get a msg that says my account has been located and I need to update some information. It asks for DOB and to make up a website address.  After filling in all the blanks and check boxes I try to click on Update account.  It tries to "submit" information when I get a "failure" msg saying Error occured and information was not saved.  I can not move past this step.  I have uninstalled and reinstalled the program without benefit.

Answer 1

Hi,
If these are iMessages then they are "archived"  as the app runs a database item called chat.db that holds the "history" of the iMessages conversations you have had.
In Mavericks this is in ~/Library/Messages
There are several database items in here that are needed as a whole.
If the chats on show in the main Messages  window are from AIM, Jabber or Yahoo connection then these will need to have been Saved at the time.
In Messages Menu > Preferences > General Section is the setting for Save on Close.
This will save the chat if you dismiss it from the Main window or when you quit the app.
With an open chat this may mean that different bits are saved in folders dated for different days.
In Mavericks this is in ~/Library/Containers/com.apple.ichat/Data/Library/Messages/Archive
Basically this is in the Sandboxed area of ~/Library
Have you tried going to the Accounts section of the Preferences and using the Sign Out button ?
Once you have done this shut down the app (Quit).
On restarting the app re-add the Apple ID.
9:18 pm      Monday; May 26, 2014
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