Can not sign into itunes get error code 5002
I was able to sign into iTunes, but when attempting to download a song I received error code 5002 and to try back later. Now I Can not sign into ITunes at all and am still getting the code 5002. I've changed my credit card info via store.apple.com but this did not fix the problem. ran diagnostic check and everything is fine. Is this a problem on their end?
I fixed this error for my daughter after a while by working out that the address in her login profile was a different country from the iTunes and App store that she was logging into...
I also blogged about it to try to help others as this took out a good 6 hours of my Christmas evening trying to set up my kid's MBP.
http://blog.adaptovate.com/2014/12/fixed-itunes-5002-error-and-unknown.html
Doug
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I cannot sign into itunes. get error on computer ipad and iphone and i have latest version
cannot sign into itunes.. i have the latest version. wanted to download an app
I am having no problems downloading from the app store today. I just tried it again. However, I read some of those other discussions as well and there have been times when the iTunes or App Store has been out of commission. Don't hold your breath waiting for Apple to acknowledge it because that is not going to happen. That is not how they operate.
You can report it to them here ....
http://www.apple.com/support/itunes/contact/ -
Can't sign into iTunes account (error 0x80090326)
Please Help!
I logged off iTunes on my PC and can't sign back into my account. I receive the following error "We could not complete your iTunes request. An unknown error occured (error 0x80090326). Now, I can't backup/update/sync anything. iTunes Help > Diagnostics failed secure link to iTunes store. I spoke to level 2 at Apple Care for hours and NOTHING works. Seems like an isolated XP issue. Any solution would be appreciated.
Windows XP
I have tried the following:
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iPhone 6, iOS 8.3, nullI've now got exactly the same issue on my Windows XP netbook with iTunes 12.1.2.27. Everything was fine a few days ago but as of Monday the 20th of April 2015 (at the latest) I'm not able to update apps with iTunes. This PC's only job is to run iTunes to play music and backup 3 iPhones, 4 iPod Touches and 3 iPads.
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Whatever has been changed on Apple's server side should be changed back. Don't fix what's not broken.
Dunedin397 -
Can't sign into itunes account (error -9808)
I keep getting an error everytime I try to log into my account to purchase music. I tried signing out and now it won't even let me create a new account. Any ideas?
Could you post rge result of your network connectivity tests.
iTunes Help>>Run Diagnostics>>Network Connectivity Tests.
Paste the entire result into your post. It is OK to remove your iPod serial no and IP address if you wish. -
I can't sign into itunes, I get no error message.
I can't sign into itunes, I get no error message. Anyone have any ideas. I've reinstalled it and nothing seems to work..
Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I can't sign into iTunes I signed out now I can't sign back in I even changed my password i keep getting the cannot connect to iTunes sign i have Internet connection please answer ASAP
Then try:
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight -
Can not sign into the Store, get "make sure network connection is active and try again
Help, can not sign into the Apple Store; get "make sure your network connection is active and try again"?
Hello Rainman66,
If you are having trouble connecting to the iTunes Store, follow the information specific to Windows XP in the troubleshooting article below:
iTunes: Advanced iTunes Store troubleshooting - Apple Support
https://support.apple.com/en-us/HT203361
I hope this information helps ....
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Can't sign into itunes with "unknown error (-50)" prompting
can't sign into itunes with "unknown error (-50)" prompting
Hi vagsmailbox,
I apologize, I'm a bit unclear about the exact nature of your issue. If you are talking about signing into the iTunes Store, you may find the following articles helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
Regards,
- Brenden -
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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
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Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
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http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Getting error code 5002 in itunes
Getting error code 5002 in itunes and tried the recommendations. Makes no sense! I can enter my account in safari and on iTunes store, but not through Itunes software!
Hello jmmairs,
It sounds like you are getting error code 5002 when trying to use the iTunes Store. Take a look at this info from the following featured discussion:
iTunes Store Error message 5002
https://discussions.apple.com/thread/4852016
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account.
Change your country if necessary
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
Thank you for using Apple Support Communities.
All the best,
Sterling -
After reinstall can't sign into itunes store
after reinstall can't sign into itunes store
Hi,
you updated to iTunes 11.0.3 (42), and before that, all worked fine?
Instead, now, everytime when iTunes chooses to have you enter your credentials again, they're practically ignored, i.e. the dialog re-opens just like before, like in a time-loop (à la Groundhog Day)... Of course, if you enter something wrong, just to test, you get an error message telling that, but that doesn't help at all.
If so, or even if not, try this:
log out (click on account to do so)
log back in (of course, your Apple ID is empty then!)
you're good for another [insert Apples timeout here]...
Hoo-ray. Really nice, isn't it.
I already filed a bug report; please swamp Apple with more “Thank You”s by clicking iTunes (next to the Apple on the left-hand-side), then “visit iTunes feedback site”, and fill the forms there. Thanks!
HTH, Felix -
I can not sign into adobe photoshop 10 with my e-mail what should i do
I can not sign into adobe photoshop 10 with my e-mail what should i do?
Hi bernedette57waiser,
Can you provide us with more details about any error messages that you get when you try to log in?
Thanks,
Preran -
I can't sign into itunes and complete a purchase
I can't sign into itunes without constantly having to change my password..the system will not let me complete a song purchase without the incorrect password message even though I've changed it 3 times!! help
What is the full text of the message that you are getting ?
Messages about countries usually refer to the country that you have on your iTunes account. You have your correct billing address on your account, and you are in that country ? If you can't log into your account directly on your phone to view/correct your address details (e.g. via Settings > iTunes & App Store), then can you do it via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com ? -
TS1368 can not login into iTunes store, apple-id is from Holland.
i can not login into iTunes store, apple-id is from Holland. Since I bought my new ipad in China, I am unable to connect to the appstore.
I was able to update my old apps once, but after that I can not get into the app store anymore.
I am currently in China.Check out this thread on the problem, you may find something useful there:
http://discussions.apple.com/thread.jspa?threadID=1117270&tstart=15 -
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That code is not really useful since it just means it can't write DVD's (or probably CD's). The only thing you can do is first to try a different brand of DVD's, higher quality. You could also try burning at a slower speed.
Based on the fact that you are using an OSX that's no long supported, there's probably not much you can do to correct this issue if it is software related. You may also have a failing Super Drive, another consequence of an older Mac.
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