Can not sync itunes with 4S

My wife had a 3GS, and now has a 4S. I can not sync her iphone with her itunes account. I have made her administrator on my laptop, uninstalled itunes, reinstalled itunes to no avail. Sometimes itunes locks up when I plug her phone in and I have to start windows task manager to close it out. It shows itunes is not responding. Then sometimes it will show her phone listed in itunes but I keep getting the blue circle like it's downloading and nothing. Again I have to start windows task manager to close it out. Shows itunes not responding. Any suggestions? I have 5 different accounts for 5 different people on the laptop. Each one of us has an itunes account. 3 for iphones, and 2 with itouches. My wifes itunes is the only one I'm having a problem with. 

I am having the same issue except mine was Floater-4. Anyone knows the answer, please reply. Thanks!

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