Can Not Update Credit Card Info
Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.
Hello,
I have exactly the same experience as the Unhappy user here quoted.
Cannot update my current card.
Cannot delete my expired card.
Was compelled to add another bankcard just to keep the account current.
Support pages reference menus which do not appear under any menu sequence.
Using Mac OSX 10.6.8 with Firefox browser.
Lorob1 wrote:
Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.
Similar Messages
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I can't update the credit card info. It shows "STORE_ACCOUNT_CALL_FAILED".
Even the chat support can't help, forcing me to call number which I can't make a call from Thailand.
Please find the solution.
Regards,
NickHi Nickfotog,
The new card has not been updated yet in the system, the card which was used to purchase will be charged on the planned bill date.
Would you please try a different browser and then update the credit card information.
^Ani -
When will you fix the "can not updating credit card" issue??
I've got my credit card hacked 2 weeks ago so my bank gave a new one with new number. Adobe charged my monthly payment on the 8th and haven't been able to do that because I CAN NOT UPDATE MY CREDIT CARD NUMBER. I've tried for days. I've asked online chat and he/she only told me to clear cookies and use another browser. Done and done. But STILL can't do the updating. My Photoshop trial will last in 4 days. This is very frustrating. I've read loads of discussions dated since last year about this matter but apparently the issue still here. Anyone can help!?? -Thanks.
Hi YuliaY,
We are sorry for the inconvenience that it has caused to you, to update the credit card kindly contact us via: Contact Customer Care.
Thanks,
Atul Saini -
Can't update credit card info to make purchase
Every time I attempt to purchase I get a message saying my card has expired. I follow the link to "billing info" and update it -- with no errors. It spits me back out to the store, but I still get the same message when I try to purchase again.
I have also tried updating my card info through the "My Account" section. And have tried different credit cards.
For some reason it seems that the purchasing engine is just not picking up the updated info properly.
Any suggestions? Thanks.
ToddTurned out to be a problem changing my address. Perhaps wasn't recognizing my new address.
I eventually was able to update my address with Apple MyInfo (outside of iTunes -- same login). It successfully updated iTunes. Then I was able to put the correct card info in. -
after Adobe hacking incident, I replaced with a new credit card
but now I want to update my credit card information , in order to continue buy Adobe CC
the website always remind me, "We're sorry, something seems to be wrong on our end. Please try again later. "
how to fix it ?
I confirm not the browser or network problems. I try chrome/safari/IE/firefox both Win/MacWhen I had this exact error message a week ago when updating my CC for the same reason, I was able to get it to work in the Chrome variant CoolNovo but not in IE, but now it works in IE, so I’m not sure what is different.
I am beginning to think it matters if I’ve logged into the forums or Photoshop.com or into www.adobe.com using a particular browser and there’s a cookie that has either expired or not expired that is holding my password. Having a particular security setting enabled in the browser might affect it, and whether popups are blocked or not, could to.
You might try deleting all the adobe.com and Photoshop.com cookies in a browser that allows selective deletions or all cookies in one that doesn’t and try different variations of being logged in to or not logged into www.adobe.com before going over to creative.adobe.com as well as saving your password or not saving your password (remember me checked or unchecked) see if one variation helps. -
I am trying to update credit card info-can't get "edit account" icon because my subscription is not active
Credit card https://helpx.adobe.com/utilities/credit-card.html may help
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html -
Want to create Apple ID for both my children's IPad's. Tried creating new email account for my son and it will not let me. I want them to be only able to purchase from redeemed gift cards and everytime it asks me to update credit card info on their Ipad.
Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful. -
How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?
I hope by now you found it already, but if not ...
iTunes Store: Changing account information - Apple - Support
it is the same as itunes account. -
i want to delete my credit card info from my apple account my 3 year old has mastered purchasing apps and he knwos my password how can i remove it from mylaptop, ipad and iphone so this doesnt happen and i can enter my credit card info manually?
Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
HT1904 How do I update credit card info?
How do I update credit card info?
http://support.apple.com/kb/HT1918
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
Regards. -
Help me. I can not add credit card in the AppStore iPhone 4
Hi
I use the Iphone 4 , iOS 4.3.1, but recently I can not use my credit card with the iPhone appstore. itunes store with online payment and credit card is used as normal, but I can not use credit cards to buy the game directly in my iPhone. please help me find the cause of it ..
ThanksWhat happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
HT1918 I can not purchase credit card. In the game Clash Of Calns please help
I can not purchase credit card. In the game Clash Of Calns please help
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
HT1918 Updated credit card info but still declined??
Need to update credit card info but it won't work
If you have problems with a specific program, you will likely receive help in the forum for that program
Start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll -
HT201303 How to change/update credit card info for iTunes acct
How to update credit card info for iTunes. App Store?
Go to the iTunes store, log in and go to your account and edit paymentt type.
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hello i have moved countries from uk to australia i can not change credit card and address information nas it says 1 incomplete pass? i dont know how to delete that so i can move forward on this subject please can you assist me? thanx jason buckham [email protected]
You'll need to contact support to have your account checked
https://expresslane.apple.com/GetproductgroupList.action
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