Can not update error 1602 and can not restore error 1604 what is the solution

Have a IPod touch 4, can't update (error 1602) and can't restore (error 1604) any solution?

try this support article.

Similar Messages

  • HT204053 Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

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    Hi
    i ran into the same problem. surprisingly though, i am not using multiple apple id and just one mac.
    i did change both the account (apple id) and the computer (from pc to a mac server), but home sharing is on and the apple tv (1) is synced with the new computer.
    i can connect to the itunes store and browse through it (signed in at all times). i cannot purchase any content and cannot play transferred rentals from the computer (apple tv is not authorised...)
    somehow, it seems the apple tv was stuck with a previous id.
    i have just now re-authorised my computer on the account and will give the apple tv another try. i did notice a message during the re-authorisation process. the apple tv is being authorised. this gives me hope.
    in any case, your setup seems to be a dream come through. i decided to phase out my high end multiroom linn kivor system (over 20k back 6y ago) to an itunes based system. apparently you managed to build something.
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    most of my content is cd based. can you sync purchased content between pc's? or with a server?

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    you have encountered activation lock.  Read iCloud: Activation Lock

  • I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you hav

    I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding  the unauthorised payment and the DISABLING of my account.
    David Forrester.
    Sent from my iPad
    On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
    Follow-Up: 319042795
    Hello again,
    I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    Dear David,
    Welcome to iTunes Store Customer support.
    I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
    David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
    iTunes Store &amp; Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Please reply to this email and let me know if this purchase was unauthorized.
    Thank you for being an iTunes Store customer. Have a great day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    Lang_Country: en_gb
    User Storefront: UK
    Concern Type: Problem Not Listed
    Web Order #:
    Content Title: NOW TV Day Pass
    Provider Name: BSkyB
    Track IDs: []
    Purchase Date : 2014-03-16 12:33:48 Etc/GMT
    Purchase Device : Apple TV
    Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
    <Personal Information Edited by Host>

    This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
    Unfortunately no one here can access your support history. You must respond to the emails directly.

  • Since I upgraded to itunes 11.1.1 (windows XP) when I try and sync podcasts Itunes crashes. What is the solution ?

    Since I upgraded to itunes 11.1.1 (windows XP) when I try and sync podcasts Itunes crashes.  What is the solution ?

    Hi jsi3918,
    Thanks for visiting Apple Support Communities.
    If iTunes is quitting unexpectedly, see this article for troubleshooting steps that can help:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    Jeremy

  • Ipad not updating to latest os.  Stops part way.  What is the cause?

    I am not sure at this time what version Ipad it is.  It is one of our work iPads issued to one of our staff.
    Client had issues updating to Version 7.0
    Client may revert back to factory settings and start again.
    But any information would be helpful..

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
    iPad Stuck in Recovery Mode after Update
    http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html
    iOS: Apple logo with progress bar after updating or restoring from backup
    http://support.apple.com/kb/TS3681
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  • I have an Ipod touch model MA627LL, and in this version ios 3.1.3, I can't update your version of ios,I've tried everything, what's the problem?

    my ipod touch is not this updating its version, 3.1.3 not want to leave, it left me very disappointed, I was wondering if you guys can tell me what the problem is or what I do, and if it is even possible to upgrade my IOS system . thank you

    There is no problem.
    You have the first gen ipod touch, released 7 years ago.
    It can only go to 3.1.3.

  • I am using LR5.7.1 64 bit on CC I have downloaded LR6(CC) creative cloud is showing that it has been downloaded, but my LR5 has not updated to LR6 and I don't know where to find the new version or how I conect to it

    I am using LR5.7.1 64 bit and I have downloaded the new LR6 (cc) my creative cloud folder is showing that LR6 is downloaded but I can't find it on my system, only my old LR5 Version, can anyone help me with solving this?

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  • While reset my iphone3G to factory setting it get stuck and couldn't start,i tried to restore it from i tune but its shows me error 1015 and couldn;t restore suggest me what to do.

    PLz any body suggest me i had hanged up with my computer for last 3 day but couldn't solved it.

    That article is universal, and not limited to iOS 4.x.
    The phone is either jailbroken or has suffered a hardware failure.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.  Very rarely this error is caused by a hardware issue and requires service.

  • I forgot my security answers and I have no rescue email, What is the solution?

    I forgot my security answers and I have no rescue email, I am trying to purchase as usuall but this time seems different, app store is asking me to answer the questions and I have no idea about the answers. WHAT TO DO? as I mentioned I have no rescue mail.

    Contact applecare support at 800-275-2273, ask for someone in account security - to reset security questions.  After the advisor verifies your identity, they can reset your security questions.
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  • After moving from Canada to the US, getting a new iPhone 5C, and restoring my backup from iCloud, I can't update my apps. I get an error message that my account is not valid in the Canadian App store and I must change to the US store. How do I do that?

    After moving from Canada to the US, getting a new iPhone 5C, and restoring my backup from iCloud, I can't update my apps. I get an error message that my account is not valid in the Canadian App store and I must change to the US store. How do I do that?

    Change here:
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    You must have a verified billing address & be located in the country whose store you are trying to use.

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    im getting error 16 and do not have adobe pcd, what can i do??

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    Error 42110 appears and cannot watch a movie I pay for rental. I can see it is downloading, but as I click on it to watch it, the error appears and does not let me watch it.
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    Hello kmb_cb_lb
    If you cannot get your rental to play, then report the issue to the iTunes Store to get it resolved or refunded.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

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  • I recently installed CS4, and I can not make a connection to my website.  Message an FTP error occurred and cannot make a connection to host. The remote host cannot be found.

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