Can not update iphone, locks up

Everytime I try to update any of my iphones 4 they lock up with a message error at (14). I have reduced my security to almost nothing, as apple has said it may cause the problem, not the case however.

What error did you get that required a restore. You need to make sure you have a good connection to the Internet when doing an update, and if you have a Windows computer, you need to temporarily disable security software. Restart the computer before trying to connect the phone again. If you do all of that and when you connect the phone if it does not recognize it, come back.

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