Can not upgrade online

Can not upgrade online
I keep on encoutering an error saying me that i can not upgrade online or change my services. it keeps me asking to call verizon to make changes.
Why the error ? I recently made some chanegs to my account and the error happened after that . something looks broken.

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.
Thanks,
Tonya D.
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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