Can not use mail offline with Exchange/Activesync

I love the touch and have had no problems configuring it to work with my enterprise exchange server. When online connected by wifi, I can send, retrieve, delete and move without a problem. When I am offline not connected by wifi, I can send, reply and forward BUT I can not delete or move a message. When I try to do so, I get an error about being unable to access the trash folder.
I have tried everything including turning off push, pull to manual, delete and re-enter exchange account, tried a different exchange account, genius bar but it seems that I am the only one with this issue.
Thoughts?

Agreed, same problem here... resolution?

Similar Messages

I can not use CanoScan N670U with my Macbook pro. I download canoscan toolbox 4.1 from Cannon website. It keep saying "the scanner plug-in was not found". Please help

I can not use CanaScan N670U with my Macbook Pro. I download Canoscan toolbox 4.1 from Cannon websit. It still keep saying "The scanner plug-in was not found". Please help

There is a solution (I'm running Snow Leopard on a Core2Duo iMac, but this problem arose when I was running Leopard on a G4 PowerBook too).
Problem:
You download the OS X driver for the scanner from Canon's site. I already had the CanoScan Toolbox (4.1) stored on an external drive.
You unzip the driver and run the VISE installer. After a search it finds your copy of Photoshop (and maybe even the CanoScan Toolbox), and you click to install on that/those location(s).
You get a couple of error messages, which you click through.
You restart your computer and try to run the scanner but you get an error that the driver is wrong or missing and the process will abort.
Solution:
BEFORE you restart, and with the installer package still open -
1. Copy the Into_CFMSupport_Login & Into_CMPrefs folders to
Applications : Canon Utilities
Applications : Canoscan Toolbox
and remove the prefix Into_ from each folder
2. Check whether the installer placed N067U_Library.shlb into the top level (not User level)
Library : CFMSupport
and if it didn't, move it there yourself
THEN restart, and try again. It worked for me (via Photoshop), but whether it will work for everyone, I don't know.

How can I use mail merge with numbers in the new pages version?

I am trying to use mail merge with the new version of pages and can not seem to be able to figure it out. PLEASE HELP!!!

Nope. Version 5 is a fashion accessory: it looks like software, but it doesn;t actually do anything. Sort of like a sports car with a lawn-mower engine. Looks snzzy. Doesn't really work. (And given how buggy it is, I should further specifiy that the lawn-mower engine comes with a blade: it chews up your old templates, produces files that cannot be sent as email attahcments [yes, really], and—this just in—doesn;t play well with the new SMB facility of Mavericks. In short, as one reviewer put it, "un unmitigated disaster."

Assertion Failures using Mail.app with Exchange 2007...

We have been implementing and migrating our end-users to Exchange 2007. In doing so we found that Mail.app end-users were experiencing Assertion failures in Console.app. They used to cause Mail.app to crash and lose connectivity frequently to the Exchange 2007 server. We made a change to the firewall to allow communication to happen between domain controllers, but haven't been able to determine if this in fact resolved or helped hide the root cause. We seem to be no longer crashing Mail.app or losing connectivity, but the same logs when we would crash/lose connectivity are still happening when you look in Console.app.
*Here is an example of an Assertion failure where "The Operation couldn't be completed":*
+11/12/10 1:19:36 PM Mail[3201] * Assertion failure in -[EWSConnection sendMessage:forRequest:], /SourceCache/Message/Message-1082/MessageStores.subproj/EWSConnection.m:374+
+Received an unexpected error: Error Domain=NSXMLParserErrorDomain Code=5 "The operation couldn’t be completed. (NSXMLParserErrorDomain error 5.)", response: (null)+
+ 0 Message 0x00007fff804216e4 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137+
+ 1 Message 0x00007fff80421649 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220+
+ 2 Message 0x00007fff8036301b -[EWSConnection sendMessage:forRequest:] + 1117+
+ 3 Message 0x00007fff8036e5b9 -[EWSGateway sendMessage:forRequest:] + 79+
+ 4 Message 0x00007fff80381a63 -[EWSRequestOperation executeOperation] + 104+
+ 5 Message 0x00007fff8042fab9 -[MonitoredOperation main] + 229+
+ 6 Foundation 0x00007fff8654bde4 -[__NSOperationInternal start] + 681+
+ 7 Foundation 0x00007fff8662abeb __doStart2 + 97+
+ 8 libSystem.B.dylib 0x00007fff863522c4 dispatch_call_block_andrelease + 15+
+ 9 libSystem.B.dylib 0x00007fff86330831 dispatch_workerthread2 + 239+
+ 10 libSystem.B.dylib 0x00007fff86330168 pthreadwqthread + 353+
+ 11 libSystem.B.dylib 0x00007fff86330005 start_wqthread + 13+
*I also get this Assertion failure every time I re-open Mail.app that shows up in Console.app that says "Mail did something wrong: The specified folder could not be found in the store.":*
+11/12/10 12:44:22 PM Mail[3201] * Assertion failure in -[EWSGetFolderResponseOperation handleResponseMessage:withObject:], /SourceCache/Message/Message-1082/MessageStores.subproj/EWSResponseOperation.m: 420+
+Mail did something wrong: The specified folder could not be found in the store. on EWS response <EWSGetFolderResponseOperation: 0x1012f1830> (EXECUTING)+
+ 0 Message 0x00007fff804216e4 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137+
+ 1 Message 0x00007fff80421649 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220+
+ 2 Message 0x00007fff80382956 -[EWSResponseOperation handleResponseMessage:withObject:] + 2295+
+ 3 Message 0x00007fff80377aae __-[EWSGetFolderResponseOperation executeOperation]block_invoke1 + 88+
+ 4 CoreFoundation 0x00007fff879c26d7 __NSArrayEnumerate + 1399+
+ 5 Message 0x00007fff80377d86 -[EWSGetFolderResponseOperation executeOperation] + 445+
+ 6 Message 0x00007fff8042fab9 -[MonitoredOperation main] + 229+
+ 7 Foundation 0x00007fff8654bde4 -[__NSOperationInternal start] + 681+
+ 8 Foundation 0x00007fff8662abeb __doStart2 + 97+
+ 9 libSystem.B.dylib 0x00007fff863522c4 dispatch_call_block_andrelease + 15+
+ 10 libSystem.B.dylib 0x00007fff86330831 dispatch_workerthread2 + 239+
+ 11 libSystem.B.dylib 0x00007fff86330168 pthreadwqthread + 353+
+ 12 libSystem.B.dylib 0x00007fff86330005 start_wqthread + 13+
+11/12/10 12:44:22 PM Mail[3201] Recieved EWS error: Error Domain=MFEWSErrorDomain Code=79 UserInfo=0x1148c1d10 "The specified folder could not be found in the store."+
We are getting these Assertion Failures for other end-users as well that are using Mail.app and connecting to Exchange 2007 Server. I have wiped my mail.app account and started from fresh and that didn't help. I did it manually as well ensuring that preference files, caches, and passwords related to mail.app, ical.app, and Address Book.app were removed. That did not work. I just went from 10.6.4 to 10.6.5 hoping that would correct the issue, it did not. I even set up on another Mac a baseline Snow Leopard and patched it and then configured my mail account and still got the same errors.
What I am hoping for is not a miracle (Fixing the problem), but being told what these errors mean and if there is any risks to be concerned with. In other words, can I ignore these error messages or should I be concerned? Like I said it was causing us to get the sideways thunderbolt or triangle with an exclamation point and even crashing Mail.app at times. That hasn't happened since we let the all of the domain controllers talk to each other, even though they shouldn't have to.

I echo your hope for someone shedding a light on this. I too am geting Assertion failures, every few days, though without much in the way of crashes.
Here is an example of a log entry describing one recent such failure:
+5.12.2010 11:04:40 Mail[17075] * Assertion failure in -[EWSGetFolderResponseOperation handleResponseMessage:withObject:], /SourceCache/Message/Message-1082/MessageStores.subproj/EWSResponseOperation.m: 420+
+Mail did something wrong: The specified folder could not be found in the store. on EWS response <EWSGetFolderResponseOperation: 0x11d80ec70> (EXECUTING)+
0 Message 0x00007fff81f7d6e4 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137
1 Message 0x00007fff81f7d649 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220
2 Message 0x00007fff81ede956 -[EWSResponseOperation handleResponseMessage:withObject:] + 2295
3 Message 0x00007fff81ed3aae __-[EWSGetFolderResponseOperation executeOperation]block_invoke1 + 88
4 CoreFoundation 0x00007fff8448c6d7 __NSArrayEnumerate + 1399
5 Message 0x00007fff81ed3d86 -[EWSGetFolderResponseOperation executeOperation] + 445
6 Message 0x00007fff81f8bab9 -[MonitoredOperation main] + 229
7 Foundation 0x00007fff847b4de4 -[__NSOperationInternal start] + 681
8 Foundation 0x00007fff84893beb __doStart2 + 97
9 libSystem.B.dylib 0x00007fff85f6b2c4 dispatch_call_block_andrelease + 15
10 libSystem.B.dylib 0x00007fff85f49831 dispatch_workerthread2 + 239
11 libSystem.B.dylib 0x00007fff85f49168 pthreadwqthread + 353
12 libSystem.B.dylib 0x00007fff85f49005 start_wqthread + 13
Perhaps coincidentally, I am having trouble with syncing iCal with my Exchange account. Ii have only found this thread on the subject, and am in the process of trying to find there the solution to that problem:
http://discussions.apple.com/thread.jspa?threadID=2138051
Any and all insight would be greatly appreciated.

I lost connectivity from my mail aol account, and can not use mail to email, the email account is off line. What do I need to change to bring the account in line? The take accounts online function will not allow it to go on line

Operating system is the 10.5.8

Welcome to Apple Support Communities.
First, just confirming that you realize you can always access your AOL email account by going directly to www.aol.com from the Safari browser (or Firefox, Chrome, etc.) until you get the Apple Mail problem fixed.
If you cannot connect directly through a browser, it's quite possible that AOL is doing maintenance or having a temporary problem. It happens with surprising frequency to most online hosts. I usually check downrightnow.com, but AOL is not one of the services for which they collect trouble reports.
Reconnecting your Apple Mail to your AOL account:
In the Apple Mail menubar, click on the Mailbox, Get New Mail, and highlight the AOL account.
You should see the 'spinning wheel' next to the account name for a moment while your AOL mail is retrieved.
That should successfully reconnect you.
Occasionally my ISP seems to corrupt a few packets and I'll get a message that all my external email account password are rejected, and asks me to re-enter them. Instead of re-entering passwords, I click 'cancel', and use this same procedure to re-connect.
NOTE: I'm on Snow Leopard OS X 10.6, and Mail 4.5 (1084) but I believe the process to reconnect did not change since OS X 10.5 Leopard.

Can not create mail box with iphone5s

I can't create additional mail box entries using iphone5s

I know that this thread is little old but I met the bug now and it is still not fixed and 2 days I lost to find workaround.
I have installed grid for AIX on AIX 6.1 TL6.
I have presented two SAN LUNs with size 1TB, AIX sees two 1048576M size disks ( you can use bootinfo -s hdisk* command). Mutlipathing driver is installed and configured.
I am wondering why there is not so much information on Internet about this bug, becouse asmca cannot work with the bih disks.
kfod gives me the wrong size as yours.
I found in My support following buginfo which describes the bug BUG:9495887
So I downloaded and installed the following patch for 11.2.0.1 : 9495887 (you must know that this issue is not fixed in newer version too. there is patches for 11.2.0.2
So I installed the patch. But kfod still shows the wrong result (so asmca cannot work).
As it is explained as workaround you must create or alter diskgroups with exact point the size of the disk using SQL
For example:
SQL> alter diskgroup datadg add disk '/dev/rhdisk9' size 1048576M;

Please help - Can not use stored procedure with CTE and temp table in OLEDB source

Hi,
I am going to create a simple package. It has OLEDB source , a Derived transformation and a OLEDB Target database.
Now, for the OLEDB Source, I have a stored procedure with CTE and there are many temp tables inside it. When I give like EXEC <Procedure name> then I am getting the error like ''The metadata could not be determined because statement with CTE.......uses
temp table.
Please help me how to resolve this ?

you write to the temp tables that get created at the time the procedure runs I guess
Instead do it a staged approach, run Execute SQL to populate them, then pull the data using the source.
You must set retainsameconnection to TRUE to be able to use the temp tables
Arthur My Blog

I can not use adobe send with my acrobat pro how come?

I just bought acrobat send and want to send an acrobat pro file but it keep referring back to page to buy the product which I already did.
NursePro

There is a solution (I'm running Snow Leopard on a Core2Duo iMac, but this problem arose when I was running Leopard on a G4 PowerBook too).
Problem:
You download the OS X driver for the scanner from Canon's site. I already had the CanoScan Toolbox (4.1) stored on an external drive.
You unzip the driver and run the VISE installer. After a search it finds your copy of Photoshop (and maybe even the CanoScan Toolbox), and you click to install on that/those location(s).
You get a couple of error messages, which you click through.
You restart your computer and try to run the scanner but you get an error that the driver is wrong or missing and the process will abort.
Solution:
BEFORE you restart, and with the installer package still open -
1. Copy the Into_CFMSupport_Login & Into_CMPrefs folders to
Applications : Canon Utilities
Applications : Canoscan Toolbox
and remove the prefix Into_ from each folder
2. Check whether the installer placed N067U_Library.shlb into the top level (not User level)
Library : CFMSupport
and if it didn't, move it there yourself
THEN restart, and try again. It worked for me (via Photoshop), but whether it will work for everyone, I don't know.

After I updated iOS 5 can´t use the "open with" for mail attachments.

After I updated iOS 5 on my iPad 2, I can not use the "open with" for mail attachments. The option is not appearing.
For example, when I try to open an .wmv attachment the iOS 5 doesn´t show "open with". Before update, I was able to open with "AZUL" software.
Can anyone help me?

You did say that the option does not appear at all in mail no matter which file type you want to open correct? I can only assume that something went corrupt in the update that affected your settings and that's why this option no longer appears. For experimental purposes, you could try emailing a PDF to yourself and see if that will allow you to use the Open in function in the mail app.
If nobody else jumps into this discussion with a different idea, then maybe you should try restoring your iPad. The best way to do so is - first backup the device - and then restore to factory settings and then you can try restoring from a backup at the end of the process.
However, if one of your settings is corrupt, the backup will be corrupt as well. It may be that you will have to restore to factory settings and then start all over again - adding your apps and content back to the device to get the best results. I would certainly use this process as a last resort. Restoring from a backup maybe all that you need to do.

Can Not Send Mail- what's going on?

Can download mail but can not send mail. With parallels on and xp pro I can easily set up outlook to send and receive mail. But no! The great Apple which is supposed to be easy can not send an email with the same settings. So, back to Windows to do what should be easy on a mac. I think that perhaps the new Safari or something messed this up.

If you'd like to approach the problem as something you don't understand, and also something that can be fixed, then you'll probably be able to set up your email account.
You say you have emails in the Outbox. I'd move them to another folder you create or delete them. In past experience, emails contain header information that includes mail server information, and sometimes they will never send (especially with Outlook Express), even if you get the account to work. You can try sending them again, once you get the account working.
Next, you need to make sure that you are sending the emails from a machine that is connected directly to RoadRunner's network. They may not work as a relay if you connect from another ISP. It's a port 25 problem that is common these days.
Now for the problem. If you are receiving emails properly, then the POP server information is correct. The mail program is designed to set up to some default settings that work with many servers, and during the process it will try to validate the settings you supply. This can take awhile, and can come up with a failure, due to a wrong assumption. Your email program is assuming that the email server requires authentication. This has been a problem with the RoadRunner system for years. Apparently, some windows email clients do not work the same way, go figure. They seem to have their own problems.
Many people have reported successfully setting up an account with RoadRunner, after first making sure they have the right SMTP server address. It can be different for different parts of the country.
After the email account is set up, and is failing to work, people go into the Mail/Preferences/Accounts/Account Information/Outgoing Mail SMTP Server - Click on the dropdown button - Choose "Edit Server List" - Advanced - Change Authentication to "None"
Here is a related thread with stories of success with RoadRunner: http://discussions.apple.com/thread.jspa?messageID=9128382&
After the changes, I'd quit and relaunch Mail. Not required, but good troubleshooting practice. Since there are no emails in the Outgoing Mailbox, create a short message and try to send.
I have different problems with different companies for both Mac's and Windows machines. The ISP always blames the OS, especially Leopard and Vista (since they work with more intelligent/advanced (maybe) settings. Besides the Authentication issue that pops up with some servers, there's also the occasional SSL variation and/or login name (sometimes it's the first part of the email address before the @ and sometimes it's the entire email address). Some ISP's block port 25, some do not. All of these settings can vary with each ISP, and can change on a whim (especially the port 25 problem), with working accounts going dark because of security changes at the ISP. Telephone Tech support at the ISP is often unaware of any changes in their system because they are not in the IT loop at the company and some will just go into "idiot" mode when you mention Macintosh. The first level support people are using a script on the phone, and their job is to make you go away...
I'm afraid the Great Apple, as you referred to them, is not able or hasn't focused on the ability to automatically set up accounts with every ISP. They appear to have made some assumptions that work with most servers. Who know's, next month the settings or assumptions may work, or Apple may update their setup script to make allowances specific to Time Warner, but since this has been a problem for over 3 years, I wouldn't hold my breath.
Google: leopard mail roadrunner problem = about 96,000 hits of all sorts.
Google: vista email roadrunner problem = about 1,410,000 hits of all sorts.
Google: windows xp email roadrunner problem = 243,000 hits of all sorts.
Looks like Apple's getting it's market share of problems with RoadRunner and Time Warner
My own local DSL is from a company named Centurytel. They are on their 4th email server setup in the last 5 years, and have finally contracted it out to a 3rd party company to administer. I just tell all of my clients to get a Gmail account and get over it. Let's see, a multi-billion dollar company who's reputation and income is based on service... free with 7GB storage, Webmail, POP and IMAP access, specific support for all major mail programs including Apple Mail, and alternate ports that get around ISP blocking. It seems that once you enable POP or Imap access in the webmail settings menu, Apple Mail and Vista seem to know the proper settings to use.
I'd setup the free Gmail account that will work with any ISP you use, before you get really attached to an email account with an ISP that could change as often as competitor's marketing allows. Also, my iPhone supports Gmail out of the box

I can't use microsoft word with OS X Lion

I can not use microsoft word with osx lion, why is this and what can I do to use my word software?

I just installed Lion after waiting for a while as I use Office regualarly and was hoping that any bugs had been sorted. I didn't read any recent complaints on these forums....
however, all seems ok apart from, every time I open a Word, it opens up every other word doc i've opened that day. not cool when you've opened around 30 documents in a day!
any ideas or solutions??
thanks
Josh

I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to iCloud, following your instructions and now I can not use my mobileme e-mail address. How can I contact directly with Apple, not just an automatic reply phone number

I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to icloud following all your instructions and now I can not use my mobile me e-mail address. I can not activate icloud because when I put my e-mail address it answers that somebody is already using my address. I have my old e-mails, but I can not receive any e-mail or send them.
I have contacted Apple Technical Support in Spain and I was sent an e-mail saying that I have to call a phone number and when I call it is always an answering machine who answers that says that I have to pay 50€ for a consultation or wait for 10 minutes. When I have made the consultation it was never mentioned that I have to pay 50€ for a phone consultation. If I don't want to wait I have to pay for the Apple Tecnical Support which cost 250 €, this was not mentioned in the technical support page.
Can somebody let me know how can I contact Apple in another way in order to talk with a human being or chat directly? I was very happy just using my mobileme e-mails, I didn't need any clouds and I was force by Apple to registered if I want to continue using my mobileme e-mail address.

Sandra,
See this Apple support document for information on reporting an issue with your iTunes purchase.
http://support.apple.com/kb/HT1933
B-rock

N8 Mail for Exchange (can not send mails)

Hi guys,
I just got my new Nokia N8. I already setup Mail for Exchange via IMAP to sync the mails, contacts and the calendar of my private mailbox.
Everything runs alright. But I can not send mails via Mail for Exchange. If I push on "New Mail" the program say the command can not be executed and breaks down.
Does someone know how to fix that problem?
Thanks from Liechtenstein.
Phil

Hi,
I also had problems with unable to send emails.
I was getting error messages in the Mail for Exchange (MfE) log files such as
Setting DISK FULL status to false
Error occurred during sending mail. Setting status to waiting for reconnect
HTTP failure while sending messages.
I figured out a work around. The problem seemed to be with the certificate.
I ended up deleting the certificate and then only selecting "Accept this time only" which made everything work.
I am using a Nokia 5800.
To delete a certificate goto
Setting > Phone > Phone mgmt > Security > Certificate Management > Trusted site certificates
find the offending certificate and delete it.
The next time I tried to synchronize my emails with Mail for Exchange, I was asked to select whether to accept the certificate... press the option button.
Then select "accept this time only".
After doing that, the emails in the outbox were sent properly.
I have to figure out how to get this to work permanently, but for the moment it was a quick fix.
[I hope this helps. I tried to be as descriptive as possible and write with correct spelling so that search engines will collect it.]

I get a message the message " Can not get mail. Not connected to server" Yet I am connected with Wi-fi and can access all other websites. Can you advise? My iPad is only a month old!

Has any one experienced not being able to send mail and only receiving some? I get the message " can not get mail. No connection to the server! " Yet I get some mail but can not send out any. My iPad is only 1 month old! It worked perfectly for about 10 days.
Thx
Agnes

Hey agnesfromcopenhagen k,
Thanks for the question. I understand you are experiencing issues with Mail on your iPad. The following resource provides some troubleshooting steps. What kind of account are you using? Some internet providers require that you be connected to your home Wi-Fi (or for work accounts, inside your corporate Wi-Fi/firewall). Also, some email accounts require two-step authentication. For more information, see this resource:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks,
Matt M.

Can not send mail using wifi at a motel .I can receive mail fine

can not send mail using wifi at a motel .I can receive mail fine

Hi there tamarafromdarien,
You may find the troubleshooting steps for iCloud Mail in the article below helpful.
iCloud: Troubleshooting iCloud Mail
If you can't send mail in OS X Mail
If you receive this alert or a similar alert when sending a message from your iCloud email address in OS X Mail:
“This message could not be delivered and will remain in your Outbox until it can be delivered. The reason for the failure is: An error occurred while delivering this message via the smtp server: server name.”
In OS X Mail, choose Preferences from the Mail menu.
Click Accounts in the Preferences window.
Select your iCloud account from the list of accounts.
Click the Account Information tab.
Choose your iCloud account from the Outgoing Mail Server (SMTP) pop-up menu. Example: “Derrick Parker (iCloud)”.
Note: The Outgoing Mail Server (SMTP) menu also includes an Edit SMTP Server List command. If you choose this command, be aware that the iCloud SMTP server won't be among the servers that can be edited. This is normal.
If you're attaching a large file
Message attachments can't exceed the maximum size allowed by your email service provider or the recipient's email service provider. The maximum size varies by service provider. Try compressing the filebefore sending it, or send your message without the attachment to verify that there are no issues with sending.
-Griff W.

Can not use mail offline with Exchange/Activesync

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