Can not use the handheld to hear audio. Must use headset or speaker

My handheld is not working. When I make or receive a call utilizing the handset I can not hear the other person but they can hear me. I can only hear the audio successfully if I am using my earbud or the speaker phone.

Screenchomp is a good app that we use at a school for this - its owned by Techsmith, the same company that owns Jing and Camtasia, two leaders in the market. Two other options to look at (which I preferred to Screenchomp) are ShowMe and Educreations.
If you're just looking at a co Peter based solution for the MacBook,mid recommend screencast-o-matic.

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