Can not view bill online or on app for over 3 months!

I have not been able to view mmy bill online or through my fios app for over 3 months now.
I am enrolled in auto-pay, but I do not get paper statements, so I can never see my charges before my bill is paid.
What is going on??? This is ridiculous! 

Hi laubee,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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    Hi Di W
    This certainly sounds as if RoboHelp isn't correctly
    installed or that you don't have sufficient permissions. I'd be
    checking with my IT staff to see if they recently changed anything
    from a security or permissions perspective. I'm not slamming IT, as
    they do have valid reasons for endlessly tweaking these settings,
    but it's quite common.
    You may also wish to review fellow Adobe Community Expert
    Peter Grainge's site by
    clicking
    this magickal link
    Cheers... Rick

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