Can not watch BT Sport on PC

I have had access to BT Sport on my Sky box for a long time, but have been trying to get it on my PC since october 2013.
I have had many hours of phone calls and remote support sesions, issue passed up to second line support.
Some time ago they managed to fix the problem that I could not activate bt sport but I still am unable to watch as I get a message "Your BT ID is correct but you don't have BT Sport on your account".
I have got BT Sport on my account with a watch now button. If I use the button and click through to watch BT Sport I get the message and a link to activate, if I follow the link to actvate I am told that I have already got BT Sport. The people in India do not seem to be able to fix this, can the moderators help ?
Mike
Solved!
Go to Solution.

Had another call from Neil today (12/09/14), to say that my BT Sport oder had been resubmited and could I log in and test it.
Sadly I found no change, I still had exactly the same error :-
Your BT ID is correct but you don't have BT Sport on your account.
Have you got BT Broadband? BT Sport is FREE, but you need to activate BT Sport before you can log in to the online player.Activate now.
Have you ordered BT Sport in the last hour? It could take up to an hour for us to update our records, please bear with us.
I had to wait about 6 hours to test it as I was out when he called, and MY BT shows BT Sport activated.
More investigations needed.
Mike

Similar Messages

  • Can not watch movies in full screen view?

    Can not watch movies in full screen view movie stops

    Welcome to the Adobe Forums.
    To better assist you with this issue we need to know:
    What is your operating system? (Windows or Mac) (XP, Vista, 7, 8)
    What browser do you use? (Internet Explorer, Firefox, Chrome, Opera, Safari)

  • New Macbook pro suddently can not watch any online video or movie

    I just bought a new 13" Macbook pro 4 days ago, the first day everything work well (include watching online movie or video), yesterday, I suddenly found I can not watch online movie or video anymore, the symptom is: I can open any website with online video, but the video area is BLACK, i tried many different website, they are all the same, can not watch any online video.
    then I call apple phone support, i was told press Commandoption+PR, after that, it works again. but today the same problem happened again!!! I know I can still use the same way to fix the problem. but I do really want to know, what's the reason? is my NEW Mac has problem? is the problem big or not? should i return or exchange it? I hope someone could help me and answer my questions.
    Anyway, right now i am very disappointed and frustrate, don't know what to do, I am a student, buy a mac is not a little money for me!
    Thanks for everybody! sorry for my poor english!
    Message was edited by: watch video problem

    Hi, I fixed the problem now, it because i unchecked the box" enable plug-ins", that's why! thank you very much for your reply!
    Have a nice weekend!

  • How can i watch live sports on my apple tv

    How can I watch live sports on apple tv

    This is what is available on Apple TV
    http://www.apple.com/appletv/whats-on/
    You can also airplay using compatible apps or mirror using iPad 2 (or later), iPhone 4S, recent Mac running 10.8

  • Ever since I downloaded the lastest ipad update I can not watch videos

    ever since I downloaded the lastest ipad update I can not watch videos

    Basic troubleshooting steps.
    Quit the videos app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Or - Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Or try this - Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of any of your movies in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.
    Or - Check Settings>General>Restrictions and see if you have content restricted that is preventing you from watching the movies.
    If your problem is of a different nature, please describe it.

  • HT1498 I RENTED A MOVIE ON MY APPLE TV. YET I CAN NOT WATCH IT. WHEN I TRY TO RENT IT AGAIN IT SAYS TO GO TO DOWNLOADS IN SETTINGS. CAN NOT FIND DOWNLOAD IN SEATTINGS. THE MOVIE HAS BEEN CHARGED TO MY ACOUNT. PLEASE HELP. TKS

    rented a movie on ap`ple tv. can not watch it because it did not download. when trying to rent it again it says that I have already rented. tells me to go to downloads in settings. there is no "downloads" in settings. need help. tks

    Just called AppleCare. They walked me through the fix.
    Go and sign out of your account under the Settings > iTunes Store menu.
    Go back out to Setting, then under the General menu, scroll to the bottom and select Restart.
    When the machine restarts, go back to the iTunes store menu and sign back in.
    In a moment, your available rentals should again show up in the top menu bar.
    This is an upgrade to 6.0 problem.
    Hope this helps.

  • HT1657 Rent a movie but I can not watch my movie on my iPod why is that

    Why I can not watch my movie if I do not have problemes before watching movies

    What Adobe Digital app on your iPad? If you are talking about a third-party app (like Bluefire Reader) you need to connect your iPad to your computer, open iTunes, select the iPad, and select Apps in the Sidebar. Scroll down to the File Sharing section, select the app you plan on using, select Add (bottom right), navigate to where the book is on your computer, select the book and sync your iPad.

  • HT4623 Can not watch wmv attachmentd on my iphone 4

    I can not watch wmv films attached to my yahoo mail on my iphone 4

    .wmv files are not natively supported on the iPhone, that's why. Look at something like this:
    https://itunes.apple.com/us/app/goodplayer-movie-player-downloader/id416756729?m t=8

  • I bought a HD and the Itunes Stores say that the movie (Pretty Women) has Itunes Extras. Why I can not find it? It is a mistake from Apple? What happen if I buy the movie because the Extras and now I can not watch it? I have an Ipad last generation.

    I bought a HD and the Itunes Stores say that the movie (Pretty Women) has Itunes Extras. Why I can not find it? It is a mistake from Apple? What happen if I buy the movie because the Extras and now I can not watch it? I have an Ipad last generation.

    What version of iOS do you have on your iPad (Settings > General > About > Version), and is it connected to wifi ?
    From Buy and play movies with iTunes Extras - Apple Support :
    Here’s what you need to stream the new iTunes Extras:
    Mac using OS X Mavericks v10.9.3 or later and iTunes 11.3 or later
    PC using iTunes 11.3 or later
    Apple TV (2nd and 3rd generation or later) using Apple TV software 6.2 or later
    iPhone, iPad, or iPod touch using iOS 8 or later (You need to connect to Wi-Fi. Extras won't appear if you're connected to a cellular network.)
    An active Internet connection
    You can use the steps below on your Apple TV, Mac, PC, or iOS device for any purchased, HD movie that features Extras:
    On your Apple TV, select Movies, then select your movie to see the Extras menu. Extras aren't available from the Computer tile on Apple TV (Home Sharing).
    On your Mac or PC, open iTunes and go to the Movies section in your iTunes library. Double-click your movie. If there's no Internet connection, the Extras menu will be skipped. The movie will immediately play if you already downloaded it.
    On your iPhone, iPad, or iPod touch, tap the Videos app, then tap your movie. If you're connected to the Internet via Wi-Fi, the Extras menu will appear.

  • I can not watch videos blocked plug-in keeps popping out

    i can not watch videos blocked plug-in keeps popping out 

    Hi there alfg37,
    It sounds like you may need to update your verision of Adobe Flash Player. Take a look at the article below for more information. 
    Adobe Flash Player updates available for OS X on October 24, 2014
    -Griff W. 

  • I can not watch YouTube safari. The video came out black ,but it has sound

    I can not watch YouTube on safari. It came out black screen , but it had sound.

    Does it work on the YouTube app ?  Other people have been posting the same issue with YouTube over the past few days - see if the following help.
    Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data (Clear Cache on iOS 4) and also Clear History
    If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Vine.co can not watch videos on other browsers do not have the problem with firefox firefox there just did not work, delete cookies, history

    vine.co can not watch videos on other browsers do not have the problem with firefox firefox there just did not work, delete cookies, history

    I think this problem may be caused by Yahoo's changes making it incompatible with the klatest version of FireFox.
    This is suddenly affecting many many people who use Firefox and are members of Yahoo Groups. All these people say they themselves changed nothing and have not been locked out before when using Firefox. But suddenly, within the last week, they are.
    What did Mozilla do or what did Yahoo do to cause this problem? I can say that I was not blocking cookies and after trying a number of things to fix it, I went to Yahoo's home page and navigated to my group from here.
    This problem is not anything a user did. Either Firefox is at fault or Yahoo is. I want to know which company is at fault and when they are going to fix it.

  • If you're using IOS and can't watch BT Sport then ...

    Just trying to bring some of the issues together.  As the title suggests, this thread is for users with IOS devices who are having trouble watching BT Sport using the Android app.  Please provide the following info and let's see if we can all help one another out:
    What device(s) are you using
    What version of IOS have you got
    Can you log in to the App
    Are you using Wi-Fi or 3G
    Can you not watch anything at all or can you watch, but with problems
    ---Remember to mark as 'solved' and give stars when you like a post---

    maxriot wrote:
    What device(s) are you using
    Sumvision Cyclone Voyager 2 10.1
    What version of Android have you got
    JB 4.2.2
    Can you log in to the App
    Yes
    Are you using Wi-Fi or 3G
    Wi-fi
    Can you not watch anything at all or can you watch, but with problems
    video plays ok, but only shows 3/4 of the screen and video a bit squashed
    Hi maxriot
    Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
    ---Remember to mark as 'solved' and give stars when you like a post---

  • If you're using Android and can't watch BT Sport t...

    Just trying to bring some of the issues together.  As the title suggests, this thread is for users with Android devices who are having trouble watching BT Sport using the Android app.  Please provide the following info and let's see if we can all help one another out:
    What device(s) are you using
    What version of Android have you got
    Can you log in to the App
    Are you using Wi-Fi or 3G
    Can you not watch anything at all or can you watch, but with problems
    ---Remember to mark as 'solved' and give stars when you like a post---

    maxriot wrote:
    What device(s) are you using
    Sumvision Cyclone Voyager 2 10.1
    What version of Android have you got
    JB 4.2.2
    Can you log in to the App
    Yes
    Are you using Wi-Fi or 3G
    Wi-fi
    Can you not watch anything at all or can you watch, but with problems
    video plays ok, but only shows 3/4 of the screen and video a bit squashed
    Hi maxriot
    Have you tapped the full screen icon on the player (the two arrows bottom right) and are you using the tablet in portrait or landscape
    ---Remember to mark as 'solved' and give stars when you like a post---

  • Can I Watch BT Sport On My BT Youview Box WITHOUT ...

    Hi
    I hope I have a simple question that has a simple answer!
    I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
    Can I get BT Sport on my Youview box? If so, how do I go about it?
    I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
    Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
    I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
    Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
    Heraldic

    Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
    Thanks again for the help.
    Telboy62 wrote:
    You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
    My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

Maybe you are looking for