Can only hear a conversation if iphone 4 in speaker mode

I just had my iphone 4 swapped out today. I can only hear people speaking if i have it on speaker phone. have not encountered this before. has this happened to anyone else? could this be a setting issue?

Hey oopsy daisy 113,
I would check out the troubleshooting steps in the following article. While some don't seem like they directly apply to your situation, I'd pay special attention to steps 1, 8, 9, 10, and 11:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
All the best,
Delgadoh

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Hello apple
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Hi goodferg,
The troubleshooting steps below may help you with the sound issue you are having with your iPhone 4:
iPhone: Can't hear through the receiver or speakers
Resolution
Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
Make sure the Ring/Silent switch is not switched to silent.
While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
Restart the iPhone.
If restarting the iPhone doesn't resolve the issue, try restoring the device.
If the issue persists, go to the Service Answer Center - iPhone for information on service.
Hope this helps!
- Judy

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Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
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Try turning off Bluetooth.
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Restart the iPhone.
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HELP!!!!!
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Hello Trisha0422
Check to see if Do Not Disturbed is turned on as does not notify with an alert or sound when the screen is locked. Look for the Moon in the upper right hand corner by your battery icon.
Set iPhone to Do Not Disturb
http://support.apple.com/kb/TI6
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thanks,

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Can only hear a conversation if iphone 4 in speaker mode

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