Can only hear sound out of one ear in iPod 30gb

My nephew can only hear sound from one ear of his headphones.
1) he's not becoming deaf and we've tried multiple pairs of headphones that give the SAME result.
2) the volume settings are correct, so its not that.
What are the options here? Is there a known fix? If its a hardware issue, can Apple do anything (free under warranty or repair with charge)?
Thank you for your help!
- John M.

maybe that the file only offers one audio track. have tried other players to play it?

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6. Restore iPhone, iPad, or iPod touch
Restore iPhone, iPad, or iPod touch to its factory default state. You should rarely need to use this step with an accessory issue. If the issue only affects a third-party accessory, contact the manufacturer before restoring the device.
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Can only hear sound out of one ear in iPod 30gb

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