Can only see emails no later than two weeks old! HELP!

Hello there. We use Outlook 2010 and Exchange 2010 and I am having an issue with one user. She called yesterday to tell us that she was looking at her inbox and she noticed that she couldn't see any email after two weeks old. This user uses two different
computers, one at her desk and then one at the front secretary desk where she sits about 2 days a week.
 I then checked to see if she had any filters on, even started outlook.exe /cleanviews, /cleanrules, and /safe and still couldn't see past two weeks. I then checked to see if cache mode was checked and it was not on either computer. Checked her deleted
folder and there was nothing in there but then did a restore and there was tons of stuff in there, so I restored it all because she said that it looked like it was the stuff but I don't think it was. Anyways, the restore didn't work and there are still only
two weeks of emails in her inbox. She's one of the few people here that go through all her emails and delete a lot of them and put some in folders that she really needs to keep.
I then checked around the other folders that she has and there were emails from way back, even going back years. Just to make sure, I enabled her OWA access and signed into her account on there and it had the same stuff that her outlook has so I don't think
it's application related.
I'm wondering if there is anything else that I can check that could be causing this issue. I would be very appreciative for any help that can be offered.
If you have any questions for me please let me know.
Thanks!

Hi,
You cannot see the missing emails from OWA, right?
Have you checked if the emails were archived to a psf-file? You can also check the AutoArchive setting by right-clicking on Inbox and selecting Properties, then click
AutoArchive tab. Check if you set the "Clean out items older than" option to "2 weeks".
If so, you can try to open the PST file from File > Open > Open Outlook Data File. By default, the archive PST file is stored under: C:\Users\%username%\Documents\Outlook Files.
Hope this helps.
Thanks,
Steve Fan
TechNet Community Support

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